Senior Account Delivery Manager with German

Senior Account Delivery Manager with German

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

The Senior Account Delivery Manager is a remote client contact position responsible for managing the delivery of in-scope contracted services across all service delivery towers ensuring that performance goals (SLAs) and delivery cost commitments are met. Understands the client at the local, country, regional or global level to analyze delivery requirements, contribute to client’s strategic business plan, and identify incremental revenue opportunities.

The Senior ADM applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

The Senior ADM acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.

Job specifics/responsibilities:

• Develops and nurtures senior management or executive-level relationships with the customer.
• Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
• Develop strategies and processes with the customer in areas such as performance metrics and measures, escalation change management and communication.
• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
• Ability to effectively and proactively manage risk for medium to high-risk projects.
• Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
• Develops & manages account service delivery plan. Contributes to strategic account plan.
• Consults in pre-sales & change order negotiations, representing & approving delivery capability & cost solution.
• Develops & manages account service delivery plan. Contributes to strategic account plan.
• Negotiates with and manages 3rd party vendors contributing to contractual requirements.
• Identifies incremental revenue opportunities and supports pursuit activities.
• Assures compliance with the company and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
• Contributes to organization strategic business plan to drive the company's goals and initiatives.
• Identifies cross business unit optimization opportunities and drives improvement effort.

Key deliverables/accountabilities:

• HPE procedures/policies are strictly followed
• Labor legislation is strictly adhered to
• Process standardization and optimization
• Reporting is provided according to deadlines
• Action plans are prepared on time
• Corrective actions are driven according to defined timelines
• Analysis and improvement plan for process KPI’s are in place
• Supported processes conforming to company’s QMS
• Develops & consistently applies Quality & Continuous Improvement Plans

Working relationships:

Internal:

• Operations & Enablement
• HPE Services
• Regional and Cluster Managers
• Account Support Managers

External:

• HPE Customers
• Third party Suppliers

Education (degree) and professional experience required:

• First Level University Degree or equivalent combination of education and experience.
• Over 6 years of relevant business experience.
• Multi-cultural and x-country experience desired.
• ITIL v4 Foundations certified / ITSM experience

Other requirements:

• Fluent in written and verbal German
• Fluency in other European languages is a strong advantage
• Industry sector knowledge (finance, manufacturing, etc.)
   

Personal skills and qualities:

• Ability to build & manage strong customer relationships at the executive level.
• Excellent influence & negotiation skills.
• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
• Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, and listening actively.
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
• Appropriate technical knowledge and methods to resolve very complex business issues.
• Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support.
• Ability to proactively & effectively manage risk on high to very high-risk projects.
• Coaches & mentors experts & specialist ADMs.
• Ability to develop & present high impact message to executive level management.
• Excellent communication skills: verbal, written & presentation with the capability to represent the company at external customer & industry events.
• Crisis & conflict management.

Technical skills (procedures and documents the employee must be acquainted with):

• Advanced knowledge of MS Office package
• Advanced Understanding of HPE Products and Services Portfolio                                                                                                                                                                

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#germany

#operations

Job:

Services

Job Level:

Expert

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.