Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Role:
The Senior Advisor's primary tasks are to generate revenue, retain existing merchants, and maintain excellent relationships with high-value small and medium-sized businesses by building relationships with them and providing excellent customer service.
Main responsibilities:
Revenue generation
Identify all opportunities within the assigned SME portfolios.
Selling bank card services.
Selling/updating terminals.
Re-evaluate the merchants again at profitable levels (if applicable).
Promote and sell additional services offered by Global Payments and its partners
Customer loyalty and account management
Handle all customer loyalty issues using strong negotiation skills to keep the merchant at a threshold of 45 PBS.
Equipment orders
Proactive Outreach to identified High Value merchants
Special projects
Relationship Building with all merchants
Guidance for team members and training assistance
Escalation Handling
Customer service
Single resolution service.
Ensure follow-up within 24 to 48 hours of all voicemails, emails and notifications from CSP
Ensure close monitoring of all Retention Opportunities
Prevent the escalation of problems as much as possible from the first contact.
Document all concerns and solutions in CSP
Required qualifications:
Post-secondary diploma, preferably with a concentration in business, sales or marketing.
One to two years of sales experience, preferably in a similar role.
Strong negotiation skills and telephone sales skills (inbound and outbound calls).
Excellent relationship-building skills and telephone communication skills.
Excellent interpersonal skills focused on sales and ability to provide superior customer service.
Ability to identify all the needs and problems of merchants using open-ended questions and in-depth questioning.
Time management skills and organizational skills enabling the delivery of products and services to clients.
Good knowledge of several PC software programs, including: Word, Excel, Outlook
Strong analytical skills to be able to work independently and submit problems to management when necessary.
Demonstrate a willingness to acquire a thorough knowledge and understanding of all Global Payments products, services, and pricing structures.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.