At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Description
Your role will involve guiding new sellers through the onboarding process, providing ongoing support, and ensuring their success on our platform. By building strong relationships and offering personalised assistance, you will help sellers optimize their performance and grow their businesses, contributing to
the overall success of our company.
- Guide new sellers through the onboarding process, ensuring they understand platform features, policies, and best practices. Equip sellers with the necessary knowledge of our systems and tools.
- Conduct training sessions and create educational materials to help sellers optimise their listings, improve sales, and navigate the platform effectively.
- Review product listings to ensure they comply with relevant laws and Kmart policies. Provide feedback and guidance to sellers to ensure compliance.
- Provide timely and effective assistance to sellers with any questions or concerns they may have, both pre- and post-launch either via email or phone. Address and resolve any issues or challenges sellers may encounter.
- Address and resolve any technical or operational issues. Escalate complex issues to other departments when necessary.
- Build and maintain strong relationships with sellers, acting as their primary point of contact and advocate within the company.
- Gather feedback from sellers to identify areas for improvement and work with internal teams to enhance the seller experience.
- Ensure sellers are launched within the target turnaround time, coordinating with relevant teams to facilitate a smooth and timely onboarding process.
- Organise and schedule meetings or conduct outreach with sellers to provide additional support and address their needs
Skills & Capabilities
- Previous experience in customer support, account management, or a related field, preferably in e-commercement in this box
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
- Comfortable using e-commerce platforms and related tools.
- A genuine passion for helping others succeed and a customer-centric mindset.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Understanding of relevant laws and policies related to e-commerce product listings.
- Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.
- Excellent interpersonal skills to build and maintain strong relationships with sellers and internal teams.
- Keen attention to detail to ensure accuracy in compliance reviews and support activities.
- Ability to work collaboratively with cross-functional teams to achieve common goals.
- Proactive in identifying opportunities for improvement and taking the initiative to implement solutions.
- Ability to handle challenging situations with patience and professionalism.
- Proficient in using various software tools and platforms to support sellers effectively.