Security Systems Administrator II

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

To perform duties as assigned to support the function of the Security Department; including project management, implementation and maintenance of security systems.

Job Description

LOCATION

SCHEDULE

Full time: Monday-Friday 9:00am-5:00pm

To be effective, an individual must be able to perform each job duty successfully

• Manage the setup and configuration of security system devices. (Access Control systems, Surveillance Camera systems, and alarm systems)
• Daily administration including monitoring and responding to device issues. Including device firmware updates and maintenance
• Assist with device and application upgrades for the Surveillance, Access Control, and alarm systems
• Assist with infrastructure incidents and requests regarding the security systems
• Help provide technical documentation about the configuration of the security system environment
• Communicate and assist internal customers through a variety of communication channels
• Oversees project development and project management of security design and security system installation
• Ability to manage several projects at a time, including working with outside vendors, construction team members, and other project stake holders
• Oversees the bid process for security projects
• Ensures security products and costs are within MACU expectations and budget guidelines
• Works with other departments in the design and building of new and existing MACU properties
• Works with vendors to maintain working knowledge of industry innovations, practices and trends
• Facilitates in resolving and analyzing issues to ensure quality service
• Some overnight travel will be required
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

4+ years of relevant experience in technical support, installation/service of security systems, and/or in an IT/IS role

Previous experience in the financial services industry and/or Security Systems industry preferred

Education

Four-year college degree in business, IT, cybersecurity or similar technical field or 2 additional years combined experience in a security related setting.

Licenses, Certificates, Registrations

Ability to obtain certifications in security programs; including March Networks, Axis, and DMP

Responsibilities

• Create and complete tickets within ServiceNow
• Maintain and troubleshoot surveillance systems, access control and alarm systems
• Install, program and maintain security systems and programs
• Ability to manage multiple MACU projects at a time

Security System Knowledge

• DMP Alarm and Access Control Products
• March Network DVR/NVR products
• IP and Analog camera, and communications products
• Axis, March, OnCam and similar IP camera systems

Computer/Office Equipment Skills

• General knowledge of computer networking protocols, computer hardware, and software configuration.
• Familiar with the Microsoft Office suite including Microsoft Teams
• Familiar with Smartsheet for project tracking and inventory management
• Familiar with a ticketing system used for tracking service and requests.

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies
• Ability to communicate technical needs and solutions
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
• Strong technical, analytical, and interpersonal skills
• Excellent problem solving, troubleshooting, research, and follow-up skills
• Possess good verbal and written communication skills

PHYSICAL ABILITIES/WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusual environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.