About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
POSITION SUMMARY
The Security Solutions Engineer is an information security expert responsible for assessing and improving the security posture of customer environments.
The Security Solutions Engineer manages the technical aspects of customer systems and is primarily responsible for solution uptime, availability, policy development and problem troubleshooting. Security Solutions Engineers are also responsible for the technical development of various clients’ security solutions such as: Proofpoint Protection Server, TAP, TRAP, and other Proofpoint products.
Platform Engineers serve as an escalation point and mentor for other members of the team. Platform Engineers also help develop internal process, procedure, and drive collaboration across business units to help streamline service delivery.
He or she must ensure that all tasks performed adhere to the firm’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the corresponding handling of customer data.
DUTIES & ESSENTIAL JOB FUNCTIONS:
Serve as an escalation point for other engineers on the team
Optimize security policies to protect against emerging threats and adhere to industry best practices
Create and develop custom solutions for managed security systems
Maximize system uptime, availability, and performance
Utilize internal CRM for problem tracking and project development
Assist the team in meeting all customer SLAs
Unsurpassed attention to detail, analytical problem-solving skills, and ability to diagnose and troubleshoot technical issues
Maintain awareness of industry trends, security news, and best practices
Take on-call rotation after hours and on weekends, serving as a point of escalation as necessary
Provide flexibility with schedule to cover job requirements
Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction
Lead technical discussions with customers and partnering organizations
Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their
environments and implement solutions to mitigate the risk
Administer and support lab environment to include change request review and approval, maintenance, and design
QUALIFICATIONS:
Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree
Experience with Email Security
Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or
network security experience
Experience and proficiency in Proofpoint email security products, to include certification and training
Experience and proficiency designing and implementing Proofpoint solutions
High Level of critical thinking and proven ability to manage customer expectations high pressure situations
Proficiency in technical writing, diagraming, and communications.
Combine patience, determination, and persistence to troubleshoot client issues
Ability to work effectively with team members and clients
Desire to mentor junior engineers
Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by
colleagues and customers
Strong time-management skills
PREFERRED
Experience with Proofpoint email security products - PoD/TAP/TRAP
Expert in information security or network security
SQL or Oracle database experience
Regular expression experience
Scripting knowledge of Perl, Python, Java, or Bash
Proofpoint product certifications
Industry certifications such as CISSP, Network+, Security+, etc.
Experience working in Managed Services.
#LI-Remote
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 98,900.00 - 155,430.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 78,800.00 - 123,805.00 USDAll other cities and states excluding those listed above:
Base Pay Range: 70,400.00 - 110,605.00 USD