Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.
You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.
To thrive in this role, you need to have:- Proven experience handling complex security infrastructure within a managed services environment.
- Strong background in IT engineering, preferably within medium to large ICT organizations.
- Deep working knowledge of ITIL processes.
- Proficiency in planning activities and projects well in advance.
- Strong client-focused approach, ensuring a positive client experience.
- Excellent communication skills, with the ability to work across different cultures and social groups.
- Effective listening skills and an ability to adapt to changing circumstances.
- Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
Academic Qualifications and Certifications:- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or NSE 7 certification related certification is good to have along with advance technical certification like CCIE, CISSP (advantageous)
Required experience:- Seasoned Managed Services experience handling complex Security Infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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