Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
We are looking for a motivated intern to help automate, streamline, and measure key processes across GRC and Customer Trust Security. This role is ideal for someone who enjoys solving operational problems with technology, working with data, and building metrics that improve visibility, efficiency, and customer confidence.
You will collaborate with stakeholders across GRC, Customer Trust, Security, and IT to reduce manual work, improve reporting accuracy, and enable data-driven decision-making.
What You’ll Work On
Assist in automating GRC and Customer Trust workflows (customer RFPs, questionnaires, evidence collection, issue tracking, audit readiness, and customer assurance).
Help design and maintain metrics, dashboards, and KPIs (audits, vendor risk, customer requests, remediation tracking, SLA performance).
Support data reconciliation and reporting across systems (e.g., GRC tools, Salesforce, spreadsheets, and internal trackers) to improve accuracy and consistency.
Build lightweight automation using scripts, workflows, or low-code tools to reduce manual effort and improve scalability. Code tools to reduce manual effort and improve scalability.code tools to reduce manual effort and improve scalability
Document processes and create repeatable, well-defined workflows that can be scaled across the team-defined workflows.defined workflows
Assist with Customer Trust reporting, including preparation of metrics and artefacts used in customer audits, questionnaires, and executive updates.
Collaborate with cross-functional teams to translate requirements into practical automation or reporting solutions.
What You’ll Learn
How GRC and Customer Trust Security programs operate in a global SaaS organization
How automation and metrics improve audit readiness, customer confidence, reporting accuracy, and operational efficiency
Exposure to industry frameworks and programs such as SOC 2, ISO, vendor risk management, and customer assurance workflows
Practical experience working with real security, compliance, and trust data
What We’re Looking For
Currently pursuing a degree in Computer Science, Information Systems, Engineering, Data Analytics, Security, or a related field
Strong interest in automation, data analysis, and process improvement
Comfortable working with data in Excel or Google Sheets (formulas, pivots); SQL and Python is a plus
Familiarity with scripting or low-code/workflow tools (e.g., Power Automate, Apps Script, Zapier, Jira/Confluence automations) is a plus
Strong written and verbal communication skills; able to document processes clearly
Organized, detail-oriented, and able to work independently in a remote environment with reliable time-zone overlap
Familiarity with AI-assisted tools (e.g., ChatGPT, Copilot, Gemini) for data analysis, visualization, documentation, or workflow automation, with an understanding of responsible use of sensitive information.
Interest in security, compliance, risk, or customer trust (prior experience not required)
This role does not require prior professional security experience; curiosity and willingness to learn are key.
Nice to Have
Exposure to visualizing data and using data and creating dashboards (e.g., Power BI, Tableau).
Understanding of GRC and audit concepts (e.g., SOC 2, ISO 27001) and vendor risk.
Prior internship or project experience involving automation or analytics.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$39,000 - $65,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
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If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.