Security Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We invite you to start a career at the new Four Seasons Private Residences at 706 Mission Street.  New to the Four Seasons portfolio and new to the City of San Francisco, this stand alone residence contains 146 private residences that have wowed many with their spacious living and distinctive elegance.  This unique building offers unique and customizable offerings for only our Residents.  We are searching for individuals with the right skills, the right attitude, and a passion for providing the very best in service.  

We Offer Excellent Benefits Including:

• Position annual salary range is between $80k-$87k
• Generous medical, dental & vision insurance plans for the employee and dependents
• 401K Retirement plan with matching
• 8 weeks of New Parental Leave Pay
• Paid holidays, vacation, and sick pay
• Lunch Stipend
• Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
• Complimentary dry cleaning

The Role - Overview

The Security Assistant Manager is responsible for supporting the Director of Security with the implementation and management of the Residential Security, Health & Safety, Fire, Life & Safety programs and operations, as well as the training of the security officers and team. Must be “hands on” and provide the leadership and direction required to motivate the team, taking responsibility for the physical security and safety of all Resident’s, Employees, Assets and Reputation, including staffing, assisting with budgets, protocols and procedures, as well as crisis management. This is an assistant department head level position and would form part of the onsite Residential Management Team as the Crisis Management Team. You would be required to support and supervise the team across all shift patterns as needed, and act as a leader of service delivery. 

We Offer Excellent Benefits Including:

• Position annual salary range is between $80k-$87k
• Generous medical, dental & vision insurance plans for the employee and dependents
• 401K Retirement plan with matching
• 8 weeks of New Parental Leave Pay
• Paid holidays, vacation, and sick pay
• Lunch Stipend
• Complimentary accommodations at Four Seasons Hotels & Resorts worldwide
• Complimentary dry cleaning

Main Duties and Responsibilities Include (but are not limited to)

• Assist the Director of Security in overseeing the daily operations of the security department.
• Act as the Director of Security in his/her absence.
• Hire, lead, train and manage the security team, ensuring effective performance and adherence to security policies and procedures.
• Lead the worker’s compensation reporting and investigation process.
• Respond and address emergency safety situations such as fire alarms, medical incidents or security related issues proficiently.
• Document resident and employee incidents by generating incident reports, conducting thorough investigations and communicating with the Director of Security and the leadership team on property.
• Assist in promoting safety awareness and co-chair the Lead with Care Committee.
• Assist with on-going training with the Crisis Management Team, evacuation plans and response plans with all departments on-site.

What you bring: 

• Proven track record of leading security teams in high volume guest centric environments. 
• In-depth knowledge of security protocols, emergency response procedures, and regulatory compliance. 
• Ability to work under pressure and make quick, effective decisions in crisis situations. 
• Strong leadership, organizational, and communication skills. 
• Strong interpersonal and relationship-building skills to work with cross-functional teams. 
• Reading, writing and oral proficiency in the English language. 
• Bilingual in any other language is highly desirable.
• Experienced in CPR, first aid, fire prevention/fighting and crowd control. 
• High Rise Fire Safety Director certification is highly desirable.
• Minimum two years of experience in security management, preferably with experience in a hotel environment or five years of experience in a lead role.
• Proficiency in Microsoft Office Suite, PowerPoint, CCTV, HOTSOS and other necessary computer systems.

What to Expect:

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Master your craft here and abroad!  Seasonal “Task Force” opportunities are available
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates
• … and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-633-3465

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - EEOC is The Law

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf