CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.
Under minimal supervision and with accuracy, performs duties to support the Cardiopulmonary department. Performs insurance verification, registration and scheduling for a series of patients for numerous providers. Supports the department(s) clinical staff members and maintains medical record files.. Answers phones and directs callers to the appropriate person/department. Greets clients, and sorts and sends mail.
Job Type: Part Time, 40 hours every two weeks
Shift Length: 8am-4:30pm
Wage Range: $16.88- $23.64
Education Requirements:
- High school diploma/GED or higher education
Insurance Verification, Scheduling and Registration.
- Performs scheduling of patient appointments in all service scheduling apps.
- Manages schedules that are responsive to patient convenience while also optimizing efficiency in line with department goals.
Office Operational Support
- Anticipates and provides support to all clinical staff.
- that messages and mail are distributed in a timely and accurate manner.
- Provides clerical support to department leadership creating documents such as spreadsheets and forms.
- Takes minutes at meetings when asked.
- Completes projects as assigned by leadership.
- Multi-tasks between scheduling, registration, reception and other office duties.
- Identifies and maintains office/medical supplies and forms that need to be ordered.
Chart Completion and Professional Billing Monitors reports and performs charge/credit when appropriate.
- Responds to requests made by physicians and patients for medical records.
- Monitors billing generated by services rendered.
- Routes professional billing statements to appropriate providers.
- Completes tests records and files.
- Process reports, EKGs, EEG,s and Holter monitors.
- Maintains ECG Records in Intellispace ECG system including reconciling tests and transcribing physician interpretations on Pediatric ECG's.
- Maintains department workflows, manages in-boxes, monitors turnaround time for physician reads, and reports any issues to leadership.
- Processes physician requests in a timely manner and to keep accurate records Receives and processes all paperwork for scheduled services rendered.
- Verifies record is complete and sends to Medical Records.
- Maintains log of all department records.
Customer Service Skills
- Greets clients in a professional manner and advises the appropriate staff member that the patient is waiting.
- Answers the phone promptly and courteously.
- Accurately takes and routes messages; assists callers to obtain satisfactory responses to their requests.
- Works with central scheduling to schedule patient tests, notifying staff of cancellations and filling open time slots.
- Primarily responsible for maintaining and updating lab white board Makes reminder phone calls to the next days scheduled patients and provides appropriate pre-test instructions.
- Screens calls as appropriate and communicates with patients and provider offices in a professional manner.
- Coordinates with various medical groups to provide coverage for tests that require provider supervision.
- Maintains patient rights, confidentiality and ethical billing practices.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy