Seasonal Visitor Service Assistant

Seasonal Visitor Service Assistant

Department: Department of the Interior

Location(s): Kotzebue, Alaska

Salary Range: $22.07 - $28.69 Per Hour

Job Summary: The typical season for this position is May through September but can be variable during these months due to weather conditions, project needs, or funding. The anticipated entry on duty is May 2026. NOTE: OPM has identified this position as eligible for an exception to the typical 1039-hour season. This exception allows up to 1560 hours which may extend the season(s) reflected in this announcement. See the Additional Information section for details.

Major Duties:

• Duties performed by this position include but are not limited to the following: Serve as a frontline point of contact by staffing visitor centers or roving areas, answering questions, giving directions, sharing safety information, and helping visitors understand available activities, trails, facilities, and services. Provide resource orientation to visitors by explaining park regulations, current events, resource issues, and the significance of natural, cultural, and historic features, including giving informal talks and occasionally patrolling backcountry areas to stay familiar with conditions. Respond in writing to customers' inquiries for information, direction and guidance. Write letters and reports for information purposes. Write presentation outlines to organize interpretive program delivery. Write bulletins, brochures, exhibit text, or articles for publication. Observe and report conditions by monitoring visitor behavior, park facilities, potential safety hazards, trail or road issues, and visitor reactions to programs or services, and communicating findings to appropriate staff. Assist with visitor services and park program support by helping with lost-and-found needs, providing first aid within the level of training, issuing permits, collecting basic incident information, performing minor maintenance, supporting special events, and operating audio-visual equipment.

Qualifications: All qualifications must be met by the closing date of this announcement 03/23/2026 unless otherwise stated in this vacancy announcement. ELIGIBILITY REQUIREMENTS: Special knowledge or expertise concerning the park's or preserve's natural and/or cultural resources and the management thereof is required. Local knowledge of the resources and the typical conditions that affect the work to be accomplished will be applied in the performance of duties. -AND- To be eligible your application package must clearly show periods of time having lived or worked in or near the area of consideration. The area of consideration can be found in the below paragraph. Areas considered "near" Western Arctic National Parklands are Kotzebue, Kivalina, Noatak, Kobuk, Ambler, Shungnak, Kiana, Noorvik, Deering, Buckland and Bettles. Additionally, residents not living in the communities described above but within a 50-mile radius of either park boundary. The following are the competencies identified for this position. Applicants are not required to address these competencies in a separate document, but are encouraged to include in their resumes experience related to these competencies: Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills - shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately

How to Apply: There are multiple options for applying to this position, please see application options and instructions below: To apply online: You must submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 03/23/2026. You must provide documentation to support your eligibility claim. Select Apply. If you are not logged in, you will be prompted to login or create an account. Prompted to Start the Application Process by selecting "Start Application." Click here for USAJobs Help with "How to create an application" To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12901736 Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS. Select documents you want included in this application. Review package to acknowledge your documents were reviewed. Select if you want to include your demographic information. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site." Follow onscreen prompts and instructions to complete your application. Add the supporting documents by indexing your documents with the dropdown. Upload any missing required documents or optional documents. Review and Submit Application. While logged in, you can check the status of your application by selecting "+" next to the job title for this position. You can review or revise your application at any point during the open period of the announcement. To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job. Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So, it is important that you select all documents you want to use in the re-application. To apply via mail: Mailed applications must be postmarked by the closing date of the announcement. If applying via mail, you must include answers to the Application Questionnaire. The Application Questionnaire can be accessed via the link in the instructions above. If your application is postmarked by the closing date, it must be received in a sealed envelope no later than seven calendar days after the closing date. The seven-day waiting period may be extended if weather delays mail delivery. Applications may be mailed to: National Park Service Alaska Regional Office Attn: Human Resources 240 W. 5th Ave. Anchorage, AK 99501 Applications must include the vacancy announcement number. If you are applying to multiple vacancy announcements, you must submit a separate application for each vacancy.

Application Deadline: 2026-03-23