About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.JOB DESCRIPTION EFFECTIVE: July 2024
JOB TITLE: Turndown Attendant DEPARTMENT: Housekeeping
BASIC PURPOSE:
Provides a comfortable evening environment in Guest Rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.
ESSENTIAL FUNCTIONS:
Prepares the guest room for turndown service. Removes used towels and replaces them with clean ones from the linen closet. Wipes down any wet services in the bathroom. Folds any clothing left in room and places it in appropriate spot. Removes Room Service trays and dishes and carts to service landings. Replaces used cups, saucers, spoons and glasses from the Minibar with clean china, glasses and cutlery from the Room Attendant pantry. Removes garbage from bins in bedroom and bathroom. Closes drapes (based on applicable standard), reduces lighting, turn music on softly and prepares bed. Submits all maintenance issues in guestrooms, Public Areas and Back of house areas to the Engineering department through designated work systems and brings them to the attention of the Housekeeping management. Add special touches to the guestrooms to enhance the guest experience. For example micro fiber cloth, book marks, travel bags
Restocks used amenities such as shampoo, lotions, cotton balls, stationery, pens and coffee, tea and sugar sachets.
Prepares unoccupied rooms for turndown for arriving guests.
Performs full Room Attendant duties in occupied rooms and late check-out rooms when needed.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
NON-ESSENTIAL FUNCTIONS:
Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and House Attendant.
KNOWLEDGE AND SKILLS:
Education: High School Diploma or Equivalent
Experience: Prior experience preferred but not required.
Skills and Abilities: Ability to read, write and speak English.
No. of employees supervised: None
Travel required: None
Hours required: Eight-hour shift; scheduled days and times may vary based on need.
ENVIRONMENT: Physical Job Requirements (for essential functions only)
Lifting/Pushing/Pulling/Carrying
10% - 15% of shift - Pushes or pulls a cart weighing up to 50 pounds for up to 150 feet in one trip. Pushes vacuum while cleaning room and pulls vacuum for distances of up to 150 feet in one trip
Bending/Kneeling
20% of shift spent bending to clean and to make beds.
Mobility
100% of shift is mobile.
Continuous Standing
100% of shift
Climbing
Stairs: Up to approx.__steps_____% of the shift
Ladders: Up to approx.__steps_____% of the shift
X No Climbing Required
Driving
X No Driving Required
Work Environment
Inside: 100%
Outside: 0%
Hearing X Critical _____Moderate _____Minimal
Explain: One-on-one communication with guests.
Vision X Critical _____Moderate _____Minimal
Explain: Read directions from guest and supervisor, read reports, respond to pages
Speech X Critical _____Moderate _____Minimal
Explain: One-on-one communication with guests.
Literacy Critical X Moderate _____Minimal
Explain: Read rooming lists and directions from guests and supervisors.
Chemicals/Agents
35% of shift using Cleaning Agents.
Explain: MSDS sheets give detailed warnings
Protective Clothing
Type: Gloves when cleaning bathrooms and emptying trash
Approx. 20% of time in guest rooms
Equipment Operation
Uses vacuum weighing up to 25 pounds for 15% of shift.
Other Considerations
None
Employee Acknowledgement:
I have reviewed and understand the attached Job Description for the position of Turndown Attendant.
Employee Signature: ___________________________________
Date: