About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.
“At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us.”
Join our team in the Land of Enchantment!
Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Front Office team- a person who infuses enthusiasm into everything they do and shares our passion for service excellence!
What are we looking for?
A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success
What would you bring to the table?
2+ years of receptionist experience, preferably in a luxury hospitality environment
Proficiency with computers and online systems- Opera, Book for Time, Open Table experience preferred
Strong communication and interpersonal skills
Fluent in English receptive and productive skills
Flexible schedule- availability to work evenings, weekends, and holidays
What would your job responsibilities be?
Handle all incoming calls and correspondence, including room and spa reservations, gift card inquiries, IRD orders, and internal requests
Coordinate guest requests with internal departments and external vendors, resolving issues proactively and escalating when needed
Process reservations accurately, ensuring complete guest profiles and maximizing revenue through effective sales techniques
Assist with employee comp requests and friends‑and‑family rate bookings
Manage daily reports, WRO/TRUST bookings, room blocks, and online gift card orders
Maintain up‑to‑date knowledge of hotel offerings, seasonal changes, and procedures
Uphold Four Seasons standards while maintaining a calm, professional, and collaborative demeanor
Support colleagues and management during high‑volume periods and complete assigned tasks as needed, such as assisting with checking in and out guests
What will it be like working for us?
Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.
We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!
What about the benefits?
Global growth opportunities
Comprehensive training & development
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
401(k) Retirement Plan
Sick leave pay
Competitive pay: $20.76 hourly
"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized