The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
Each position is a seasonal opportunity, with the summer season running from May 1, 2026, through October 15, 2026.
Please note that the end date may be subject to change based on business needs.
THE JOB:
As a Customer Representative, you will be the friendly voice that helps guests book their stays and plan their visit. Your job is to make each guest feel welcome and ensure their experience is memorable, from the moment they call to the end of their stay.
THE DAY-TO-DAY:
Help guests book hotel rooms (casino, regular, and convention), restaurant tables, entertainment, and special events.
Provide information about our resort, its amenities, and the local area.
Assist the Player Development team with reservations and complimentary services.
Answer calls, which may involve transferring calls, handling in-room requests, and managing complex reservations for VIP guests.
Ensure that all reservation and service requests are handled and confirmed as per company guidelines.
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent
1+ Years of Prior Relevant Experience in a similar call center or a customer service position
Experience in a resort setting is a plus
Familiarity with reservation systems like Opera, LMS, or ACSC is an advantage
Proficient in English, both written and verbal
Capable of working under pressure and handling multiple tasks
Strong computer skills (Outlook, MS Word, Excel, PowerPoint) and familiarity with office equipment (phone, copier, fax machine)
Excellent organizational skills and attention to detail
Good listening skills and strong judgment
Professional appearance and demeanor
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Paid sick time
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084
Pay Rate:
The rate for this role is:
$19.00
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!