Job Summary
Goodwill’s Senior Community Service Employment Program (SCSEP) program is a community service and work-based job training program for older adults. The SCSEP Coach addresses the fragmented structure of the social services industry by taking a holistic, whole-family approach. This approach is foundational to Goodwill’s existing wrap-around services provided to employees and their families. The SCSEP Coach provides alternative life strategies by preparing for success through employment, financial management, future planning, and education. At Goodwill, we help seniors find work, develop new skills and talents, and build their financial security by taking advantage of the Senior Community Service Employment Program (SCSEP). The SCSEP Coach coordinates and assists the recruiting, intake, assessment, orientation, advising, enrollment procedures, and follow-up for program participants who are in need of services. Efforts are tracked to employment and financial outcomes. The Coach networks with outside resources to promote Goodwill’s programs and services. The Coach manages community outreach and builds and maintains relationships with all stakeholders. The SCSEP Coach works with minimal supervision and relies on self-direction to complete goals as established by the organization.
Example Duties and Activities
Assists program participants in improving work behaviors and skills acquisition to enhance their success with employment. Conducts one-on-one follow-ups with employees to continually monitor their efforts and measure progress. Makes recommendations to provide guidance and counseling.
Assesses participants to conclude the nature and degree of assistance and refers them to appropriate services. Executes recruitment plans for participants and host agencies. Conducts regular employment progress reports.
Organizes and presents job readiness preparation either one-on-one or in small groups. Stays abreast of current labor market data to provide participants with information on employment opportunities.
Builds and maintains networks with key community partners, including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants. Participates in professional organizations that allow Goodwill to identify business development opportunities. Serves as the primary point of contact with community partner organizations to receive and manage those opportunities.
Works closely with other staff members to assess co-enrollment eligibility.
Creates, manages, and reviews participant case management files. Generates status reports and makes adjustments as needed. Tracks, documents, and communicates program-specific metrics, including the accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement, utilizing multiple reporting systems.
Secures supplementary information such as employment, criminal history, medical records, psychological records, agency referrals, eligibility documentation, or school reports. Enters client demographics into the client tracking system and reviews timesheets for completeness and appropriate signatures. Collects and maintains required forms and documentation per contract and funding source guidelines.
Required Competencies
Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
Industry Expertise - Has worked assisting people with personal development plans that have included education, employment, and/or financial goals that have improved their situation.
Outcome-Oriented - Meets or exceeds specific goals as quickly as possible. Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done.
Established Contacts - Maintains and grows a professional network of community resources, health care providers, employers, and others as appropriate to the organization.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
Self- and Team-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement. Seeks and replies appropriately to feedback. Elicits and considers differing viewpoints when reviewing issues. Models concepts of motivational interviewing, coaching, and reflective practice.
Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
Technical Knowledge - Has working knowledge of G Suite and MS Office. Prior Efforts to Outcomes (ETO) knowledge is an additional plus.
Preferred Competencies
Knowledge of Government Funding - Has familiarity working with governmental funding sources.
Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.
Other Requirements
Ability to occasionally work a flexible schedule beyond normal business hours.
Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.
Background Screening - All candidates must pass a pre-employment background check.
Driving- Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Life, dental and vision insurance
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement options with generous company % match
Eligible for Public Student Loan Forgiveness (PSLF) program
Free mental health support services with up to 15 counseling sessions for you and any family members
Daily pay options available
Mission and Values: click here