Scrum Master

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master within PNC's Lending Technology organization, you will be based in Pittsburgh PA or Dallas TX.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

The Scrum Master is responsible for the day‑to‑day effectiveness of an Agile crew, ensuring consistent execution of Scrum practices while fostering a culture of collaboration, accountability, and continuous improvement. This role serves as a servant leader who enables delivery, removes impediments, and supports the team in adhering to Agile@PNC values and practices.

Key Responsibilities

• Facilitate all core Agile ceremonies including sprint planning, daily stand‑ups, backlog refinement, sprint reviews/demos, and retrospectives in alignment with Agile@PNC standards.
• Act as a servant leader, coaching the Agile crew on Scrum roles, responsibilities, and Agile principles.
• Support sprint execution and help teams maintain focus on sprint commitments and delivery goals.
• Identify, track, and assist in removing team‑level impediments and distractions that impact delivery.
• Partner closely with the Product Owner to maintain backlog health, story readiness, and priority alignment.
• Promote continuous improvement by ensuring retrospectives result in actionable improvement items.
• Maintain transparency through effective use of Jira and approved Agile tooling, ensuring strong backlog and sprint hygiene.
• Communicate delivery risks, progress, and issues clearly to stakeholders as needed.
• Foster a collaborative, respectful, and psychologically safe team environment.

Preferred Skills

• Strong working knowledge of Scrum and Agile principles, including servant leadership.
• Demonstrated experience facilitating Agile ceremonies with discipline and clear outcomes.
• Hands‑on experience with Jira or comparable Agile delivery tools.
• Conflict and dispute management skills, with the ability to:
• Navigate disagreements constructively.
• Facilitate healthy conflict and difficult conversations.
• Excellent communication skills with the ability to engage technical teams, Product Owners, and stakeholders professionally.
• Certified Scrum Master (CSM) required.
• Demonstrated success coaching teams.

Nice-to-have Skills

• Experience supporting multiple crews
• BSA experience.
• Tester experience.
• PM experience.
• Financial services or regulated industry experience.
• Exposure to Scaled Agile (SAFe) practices.
• SAFe Certifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Kanban, Agile Methodology, Atlassian JIRA, Customer Solutions, Information Management, JIRA Tool, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Scrum (Agile), Software Testing

Competencies

Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.