Scrum Master - CFT

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

M&G Prudential has the ambition to become the best loved and most successful savings company. A key enabler of this strategy is the underlying Technology that will support our growth agenda with new technical propositions, recruiting and retaining the right talent, as well as transforming our cost-base through simplification and automation. 

The Scrum Master role is a key member of the Corporate Functions Technology team. The role will report to the Head of Technical Delivery CFT and will  have end to end responsibility for the technical delivery of a workstream.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks.

Primary Key Responsibilities (Top 3-5 KRA)

Primary Key Responsibilities (Top 3-5 KRA) for a Scrum Master role:

• Facilitate daily stand-ups, sprint planning, retrospective meetings, and other agile ceremonies to ensure seamless adoption of agile practices.
• Collaborate closely with Product Owners and stakeholders to refine and prioritize the backlog, ensuring that sprint goals reflect the team's capacity and the business objectives.
• Assist the team in identifying, planning, and managing interdependencies across domains, addressing impediments promptly to avoid jeopardizing the sprint goals.
• Promote continuous improvement within the team by driving retrospective outcomes and fostering a collaborative environment to enhance delivery efficiency and quality.
• Ensure the team adheres to agile principles while delivering high-quality, production-ready increments every sprint, supporting post-release review and necessary maintenance activities.

Additional Responsibilities :

Additional Responsibilities:

• Provide transparent progress updates through sprint reviews and dashboards, articulating complex challenges and solutions to stakeholders and higher management.
• Establish effective communication channels within virtual teams, potentially consisting of onshore and offshore resources, to support a synchronized team environment.
• Encourage a culture of proactive issue resolution, enabling team members to address concerns autonomously and minimizing the need for escalations.
• Champion the adoption of agile tools and practices that improve team collaboration and productivity, aligning with the overarching technical strategy and business objectives.
• Ensure that technical solutions are effectively delivered, aligned to the CFT technical strategy and deliver value to our business partners.
• Be able to articulate complex problems, risks and solutions to key stakeholders.
• Provision of regular reports to senior management on the progress and issues affecting releases.
• Manage the smooth transition from the project delivery team into BAU.
• Shows strength in negotiation both internally and externally to ensure successful resolution of issues prior to escalation.
• Ability to independently drive change within the team that will improve the overall efficiency and throughput.
• Focus on driving solutions rather than highlighting problems, working collaboratively across teams.

Key Stakeholder Management

Internal

• UK Finance Accounting
• UK Finance Actuarial
• UK Corporate Functions technology
• Enterprise Data Technology

External

• Software Suppliers
• External Consultants

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have) :

• Cloud Platforms: Solid understanding of cloud platforms, especially Azure, and their related services.
• Technical background : Experience in technology and software engineering practices, with the ability to guide and influence technical decisions and implement effective delivery practices.
• Collaboration: Ability to work closely with engineers for efficient delivery and analysis.
• Data Management: Proficiency in data projects and concepts, including data governance, data quality, data integration, and data lifecycle management.
• Project Management: Proficiency in project management methodologies such as Agile, Scrum, and Waterfall, along with related tools.
• Team Leadership: Experience in building and leading geographically distributed teams, defining the appropriate target operating model.
• Partner with the business lead, programme managers and technical resources to deliver key milestones in a complex environment

Knowledge & Skills (Additional) :

• Develop and manage plans for projects in own area over the short/medium term
• Able to explain concepts to a variety of audiences and to ensure that the meaning is understood.
• Good knowledge on the IT industry and emerging trends particularly with a focus on enabling world class business solutions.
• Detailed knowledge on best practices, strategies, and processes associated with the ITIL framework

Experience:

• 3-7 years of experience with 2+ years as a Scrum Master
• Experience with Agile development (Scrum/Kanban) is must
• Experience with task tracking systems like Jira is must
• Should have worked on Data delivery projects

Educational Qualification:

• Bachelor’s or master’s degree in IT
• Certified Scrum Master is a Must
• SAFE Certified is a plus
• Project Management Professional (PMP) / PRINCE II certification is a plus
• Azure Data platform certifications is a plus

M&G Behaviours relevant to all roles:

Own it now

Tell it like it is

Move it forward together

With care and integrity..

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.