Job Description:
Business Overview
The Consumables & Electronics Direct Business operates the comprehensive online store "Rakuten 24" as well as specialized category shops such as "Rakuten 24 Baby Shop." In recent years, it has expanded its "Rakuten 24 Express" service, which delivers products as quickly as the same day of ordering, and is driving business growth as an important initiative to innovate the customer purchasing experience. It plays a crucial role within the Commerce & Marketing Company.
Department Overview
The service we handle is a direct sales business where Rakuten selects and procures products from national manufacturers and handles everything from marketing and sales to shipping and customer support.
The "Rakuten24 Express" service, which you will be responsible for as an SCM/inventory management specialist, addresses the needs of customers who want to buy daily necessities more conveniently and affordably. It offers the ability to purchase individual items at discounted prices and provides same-day delivery. It is expected to drive the growth of the daily necessities category on Rakuten Market, working in conjunction with "Rakuten24," another service specializing in daily necessities.
Currently, having completed the initial launch phase, we are making significant investments in expanding our product range, marketing, and strengthening our systems and logistics platform to achieve our ambitious medium-term goals.
By participating in this growth investment phase, you will have ample opportunities for growth, witnessing the dynamic growth of the business while also seeing the growth of our system platform and organization.
Rakuten24 Express: https://fast-delivery-mart.rakuten.co.jp/
Position:
Why We Hire
Rakuten 24 Express has just completed its initial launch phase, but is rapidly expanding as a service, with both the number of SKUs handled and the number of orders growing rapidly.
Therefore, we are urgently seeking new members to join our team. Many of our core operations, such as SKU selection, inventory allocation, and replenishment logic, rely on individual expertise and partial optimization. We are looking for someone who can immediately contribute to stabilizing service quality (shortages, excess inventory, and waste) and further improving efficiency.
Initially, you will be responsible for the core operational areas of the Express business, including SKU selection, inventory management, and replenishment design, driving service stability and productivity improvements.
In the future, we expect you to lead the advancement of our entire SCM system with data-driven approaches, including demand forecasting, inventory distribution, and delivery network optimization.
We are looking for someone who wants to take on the challenge of "changing the system while keeping the operations running" in our rapidly growing express delivery business.
Attraction
- In a rapidly growing instant delivery business, you can design and improve the core of the business, such as SKU selection, inventory, and replenishment logic.
- Daily decisions directly impact sales, inventory, and delivery quality, allowing you to directly experience the business impact.
- You can be directly involved in the service expansion phase in growth areas such as Rakuten 24 Express.
- You can participate in the phase of transforming from person-dependent operations to data-driven systems.
- You can manage multiple KPIs such as inventory turnover, stockouts, waste, and delivery costs across the board, contributing to improved business profitability.
- You can be involved in both on-site operations and strategic design, gaining experience in "changing as you go."
- In the future, you can expand your scope to include demand forecasting, inventory distribution, and delivery network optimization, leading the advancement of the entire SCM.
- You can build a career at the forefront of e-commerce x logistics while utilizing Rakuten Group's data assets.
Position Details
You will be responsible for the core operations of "Rakuten 24 Express," including SKU selection, inventory management, and replenishment design, driving service stability and productivity improvements.
In the future, we expect you to lead the advancement of the entire SCM in a data-driven manner, including demand forecasting, inventory distribution, and delivery network optimization.
Specific Job Responsibilities
- Design and improvement of core operations such as SKU selection, inventory, and replenishment
- Systematization from person-dependent operations
- Cross-sectional management of KPIs such as inventory turnover, stockouts, and waste
- Identifying issues through data analysis and leading operational improvements
- In the future, you will be responsible for more upstream SCM strategy areas such as demand forecasting and network design
Work Environment
Organizational Structure
- Entire business division: Approximately 100 members
- FMCG Planning Section: 8 members
- Senior Manager (1), Manager (1), Assistant Manager (1), and several members
*As the organization is in a growth phase, there is potential for expanded roles and the formation of new teams.
Backgrounds of Mid-Career Hires
- Experience at consulting firms
- Experience in logistics planning for e-commerce platforms
- Sales experience at travel agencies
Career Path Examples of Successful Mid-Career Hires
- Promoted from member to manager within two years of joining
- Transferred from service planning to the FMCG Planning Section after three years
*After joining, you can transfer to positions that align with your own career plans.
Mandatory Qualifications:
Experience in one of the following (A guideline of 3 years or more)
- Experience in logistics/inventory management/operations in e-commerce or retail
- Experience in negotiation/operational management with 3PL/delivery companies
- Experience in improvement through KPI management (inventory turnover, stockout rate, productivity, etc.)
- Experience in data analysis, KPI management, and reporting using Excel/PowerPoint
- Experience in operation or improvement of operations (logistics, inventory, stores, supply chain, etc.)
- Experience in identifying problems and independently implementing and promoting improvement measures
Desired Qualifications:
- Experience in building or utilizing demand forecasting models (statistics/machine learning)
- Experience in logistics network design (location of bases/delivery strategy)
- Experience leading large-scale projects (stakeholder coordination/decision-making)
- Experience in data analysis using SQL/Python, etc.
- Experience in ordering/replenishment logic design and inventory optimization
Other Information:
Additional information on Location
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo.
Additional information on English Qualification
TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.
Rakuten Group, Inc. Homepage Link
- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/
#business #logistics #SCM #commerce #RakutenFastDeliveryMart