Scheduling Secretary (Union S-SVC)

Company:

Bon Secours by Compassus

 

***THIS IS A COLLECTIVE BARGAINING UNIT POSITION***

Position Summary

The Scheduling Secretary (Union S-SVC) is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Scheduling Secretary (Union S-SVC) functions under the direction of the Manager Home Health and takes the lead in scheduling, coordinating, and organizing of all aspects of the clinical team including processing clinical documentation, serving as a customer resource representative for administrative associates, caregivers, and patients.

Position Specific Responsibilities

• Scheduling:
  • Maintains staff schedules in software.
  • Enters future schedules and daily staffing adjustments.
  • Initiates working calendar for each employee.
  • Coordinates visit schedules to ensure coverage of each day’s visits.
  • Identifies and reconciles scheduling problems and refers to manager as appropriate.
  • Tracks all pending and hospitalized patients.
  • Interacts with intake staff and healthcare facilities.
  • Schedules all disciplines to ensure timely provision of care occurs.
  • Maintains availability lists for the interdisciplinary team. Schedules staff according to caseload needs,
    utilizing per diems as needed to augment full and part-time staff.
  • Maintains various home care and hospice reports.
  • Collaborates with other teams to assure coverage for daily, evening and weekend visits.
  • Coordinates assignment of patients to clinicians based on specialty, competency and geographic
    location.
  
  Documentation:
  • Addresses variances identified in the open/missed visit reports and actively works to minimize issues.
  • Receives all incoming patient, caregiver, and non-management documentation for their team. Responsible
    for tracking documentation for timeliness of submission.
  • Responsible for identifying untimely or incomplete work. Notifies clinical manager of deficiencies.
  • Verifies visits, comparing clinician schedules to patient documentation, to ensure accurate payroll and
    billing.
  • Assists clinical staff with word processing support to plans of care and recertification’s.
  • Supports processing of visits/supplies through software system to ensure appropriate billing.
  
  Coordination:
  • Answers phone calls and receive other information (faxes, etc.) sent to the team. Determines whether to
    address situation independently or to forward to another party.
  • Functions as an initial point of contact for interactions with care team members, managers and patients.
  • Responsible for other general office duties for, i.e.: maintaining office machinery, faxing and copying, etc.
  • Answers and routes incoming telephone calls for Mercy Health Home Care and Hospice.
  • Thorough working knowledge on how to use Microsoft Office i.e., Word, and Excel.
  • Ability to responsibly secure, report and deposit any Home Care or Hospice donations or payments.
  
  Performance Improvement:
  • Responsible for continuously identifying, suggesting, and participating in opportunities to improve
    efficiency and effectiveness of the team.
  • Ensures the mission and values are translated into daily work performance and relationships.

Education and/or Experience

• High School Diploma or GED required. Two (2) year/Associates Degree in Business, data management or related field preferred.
• Two (2) years of experience in an office environment, preferably in healthcare with experience staffing/scheduling.

Skills

• Other Skills and Abilities: Strong written and verbal communication skills. Strong customer service skills. Strong analytical skills. Ability to coordinate efforts with team members within and outside of own department or organization. In-depth knowledge of computer systems and various software programs. Experience developing and maintaining reports. Ability to work independently and self-directed.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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