Job Description
Scheduler
Mission:
Reporting to the Director of Care or Director of Health and Wellness, the Scheduling or Staffing Clerk is responsible for a variety of clerical / administrative functions, focusing on the timely creation and maintenance of staffing schedules.
Key Responsibilities:
To prepare, post and maintain the daily nursing schedule, including making calls to staff;
To provide back-up to Office Staff by answering incoming telephone calls, take and relay messages;
To greet visitors and directs them as appropriate;
To perform filing assignments for the Director of Care or Director of Health and Wellness;
To input changes to the staff schedules daily and present them to Director of Care or Director of Health and Wellness for approval;
To perform various clerical duties and prepare reports as required;
To maintain or assist in maintenance of resident records and files;
To ensure resident satisfaction and continuous quality improvement initiatives are promoted;
To prepare and post the Nursing Department schedules as per contracts;
To contact staff for available shifts;
To answer absentee calls, identify replacement staff, and track and record all occurrences;
To interact with agencies, & maintain statistics of staff replacement;
To prepare daily assignment sheets and record daily nursing hours;
To maintain records of hirings, terminations, leave of absences, term positions, etc;
To maintain a current & detailed list of seniority/staff preferences for assignments;
To prepare and post schedules with sufficient time for staff to view as per applicable contract;
To post vacant positions;
To award positions for Nursing department according to contract, in conjunction with Director of Care or Director of Health and Wellness;
To interpret collective agreement for clarification purposes;
To maintain record of Resident Census Change/Transfer;
To collect and submit monthly Transportation costs for Office manager to submit for payment;
To prepare Health Record for new admissions;
To complete Admission/Separation forms for submission to appropriate party;
To act as PHIA Privacy Officer in conjunction with the Social Worker;
To promote a culture of safety in the work environment by adhering to the Workplace Safety and Health Program;
To work in a position of trust with vulnerable adults (residents);
To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct;
To complete other duties as assigned.
Qualifications:
Health Care Aide certificate
Basic clerical/administrative skills
Pleasant telephone manner with strong customer service skills
Demonstration of tact, diplomacy and confidentiality
Excellent organizational and communication skills
Experience with Microsoft office suite of applications
To complete all other tasks as assigned.
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package.
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.
Time Type:
Full timeAt Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.