🐾 About the Lovet Team
At Lovet Pet Health Care, our Scheduling Center team is the heartbeat of the pet parent experience. We are a compassionate, fast-paced group dedicated to connecting pet families with the care they need—when they need it most. As the first point of contact, our agents play a critical role in delivering empathy, clarity, and confidence during every interaction. We value teamwork, accountability, continuous learning, and a shared passion for improving access to high-quality pet healthcare. If you thrive in a customer-focused environment and want to make a meaningful impact every day, the Lovet team may be the perfect next step in your career.
📝 Key Responsibilities
Respond to high-volume inbound calls with empathy, professionalism, and efficiency
Schedule pet parent new and existing appointments
Use trained sales and service techniques to meet goals related to appointment setting and guest satisfaction
Access and apply information from internal resources (e.g., Wiki) to accurately respond to patient inquiries
Complete additional tasks assigned by the Call Center Leadership Team
✅ Candidate Requirements
Previous call center experience required.
Proven ability to manage high call volume in a fast-paced, customer-focused environment
Strong attention to detail
Excellent communication skills with a desire to exceed guest expectations
Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection)
Dependable, punctual, and self-motivated
Willingness to continuously learn and apply new skills
Ability to effectively use internal tools and resources (e.g., Wiki) to resolve patient needs
Interest in the pet healthcare / urgent care industry
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