Scheduled Maintenance Support Engineer

Job Description:

Accountabilities
⮚ The job holder is responsible for providing daily support to Airlines or MROs regarding
Schedule Maintenance package (MRBR, MPD, ALI/ALS…) to maintain continued aircraft
airworthiness and improve Customers operations & profitability;
⮚ The job holder is responsible for facilitating transnational collaboration, coordinate and
follow up on customer inquiries;
⮚ The job holder is responsible for the answer of Junior-level technical issue of Scheduled
Maintenance;
⮚ The job holder is responsible for the Schedule Maintenance Customer Front Desk
performance and to drive continuous improvement related to Customer Front Desk
process, tools, governance to ensure the best queries answer is provided to our
customers.
 

Dimensions
⮚ Part of 24/7 Front Desk organisations
⮚ Customers are potentially all Airbus customers worldwide
⮚ +4000 queries per year related to standard Schedule Maintenance & knowledge on ASAC-
FCD-AMPES-RDAF, Services and Customer Services Organization
⮚ Management of subcontractor quality
⮚ All Airbus Platforms
⮚ Main stakeholders: 1S, 1x, SB, SR, SIMEx, SIMAx, SID, 1IAZE & 1IAZU

Main activities
⮚ Dispatch to the right department, Answer to the internal & External Customer queries,
Launch RDAF when necessary (initial or extension), to meet the Customer satisfaction,
Quality and On -time delivery performances.
⮚ Escalate any blocked query/risk to the organization to ensure a timely response to the
customer.
⮚ Be the referent for any question related to queries specificities (e.g. TRM tool, RDAF,...)
⮚ Manage the quality check to ensure the answer is provided on time and on quality;
⮚ Coordination with main stakeholders (Customer Care Center, Tech Data, field rep network,
airworthiness team,...) to ensure an appropriate handover to support Customers;
⮚ Improve customer satisfaction.
 

Experience & Skills
⮚ Bachelor degree or above in Aeronautics, Aerospace Engineering
⮚ the part 121/145 regulations and environment, Aircraft maintenance and airlines
operations.
⮚ Knowledge of Schedule Maintenance content, process and RDAF Management.
⮚ Knowledge on A/C engineering and configuration management (structure or system)
⮚ Knowledge of Airbus documentation (SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL, MRBR,
ALS/ALI etc…).
⮚ Proficiency in spoken and written English;
⮚ Able to work in a multicultural and international environment;
⮚ Experience of working in the aviation industry (e.g. OEM or design office) is a strong plus.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (Beijing) Engineering Centre Company Limited

Employment Type:

Fixed term

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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