đź“Ť Pittsburgh, Pennsylvania, United States
On-site
SPS Global is seeking a detail-oriented and service-focused Scanning Operator to support on-site business operations in Lake Mary, Florida. This role plays a key part in mail processing, document handling, business service center operations, and office support services while maintaining a professional and customer-first environment.
The ideal candidate thrives in a structured setting, demonstrates strong operational accuracy, and consistently delivers exceptional service to both client and SPS employees.
The Scanning Operator provides comprehensive office and mail services, supporting inbound and outbound mail processing, shipping and receiving, document handling, business service center operations, and supply management.
This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
Receive inbound mail and packages; sort and accurately input items into chain-of-custody software
Manage outgoing mail and package transactions
Perform shipping and receiving duties for materials and supplies
Notify employees upon receipt of inbound deliveries
Distribute mail and packages to company personnel
Serve as point of contact for mail and package inquiries
Perform daily key operations of multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
Assist with copy/print orders and monitor equipment for satisfactory performance
Submit work orders for service requests
Maintain the Business Service Center area in a neat and orderly manner
Monitor, replenish, and order office supplies (pens, paper, toner, etc.)
Service and restock pantry, barista, conference, kitchen, and meeting areas
Perform meeting room and conference room setups
Assist with building occupant moves within assigned facilities
Perform light maintenance and cleaning duties as assigned
Deliver 5-star customer service across all forms of communication
Build professional relationships with customers and internal teams
Maintain professionalism and composure when handling sensitive matters
Provide reception/concierge (front-of-office) coverage as needed
Train backup personnel and provide guidance on policies and procedures
Proactively seek additional work during downtime
High School Diploma or equivalent
Ability to work assigned hours as determined by manager
Strong verbal and written communication skills
Excellent organizational and time management skills
Ability to multitask and work independently
Basic computer proficiency and ability to learn required systems
Professional appearance and adherence to company policies
1+ years of related work experience
Working knowledge of multifunction device (MFD) equipment
Experience with shipping and receiving procedures
Ability to validate packing slips and ensure material accuracy
Strong customer service orientation
Attention to detail and operational accuracy
Organizational and multitasking capability
Independent and accountable work style
Problem-solving ability
Professional demeanor and reliability
Ability to lift or move 40 lbs. or greater frequently
Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
Ability to walk, bend, kneel, stand, and/or sit for extended periods
Manual dexterity for operating office machinery
Travel:
None or negligible
Career Growth: Opportunities to expand operational skills across mail, scanning, and office services.
Learning & Development: A culture that supports continuous learning and professional growth.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
WHAT WE OFFER
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.