Sarasota - Reservationist

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

This position is full-time and 100% in office at our MTM Transit Facility in Sarasota, FL.

A flexible schedule for both mornings and evenings are required. A qualified candidate must be able to work weekends as well.

Pay Rate: $19.00

Why make the move to MTM Transit?

• Affordable benefits including Medical, Dental and Vision
• Paid Training & Overtime
• Paid Holidays & Paid Time Off (PTO)
• Maternity/Paternity Leave
• Safety Bonus
• 401(k) matching up to 5%
• Tuition Reimbursement
• Internal career growth opportunities

What you’ll need: 

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent

• Ability to type 30 wpm or greater

• Previous data entry, 10-key experience, preferred

• Must possess a valid drivers license

Skills:

• Exemplary verbal and written communication
• Excellent organizational and multi-tasking skills
• Ability to make solid judgment decisions
• Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

What You’ll Do:

• Answer incoming ACD calls for customers – passengers, vendors, and clients
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
• Utilize correct coding and documentation procedures
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
• Demonstrate sincere personal commitment to promptness, reliability and quality work
• Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need an accommodation, please contact MTM’s People & Culture.

#MTMTRANSIT