At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The SAP System & Processes Expert, you will act as the vital bridge between business strategy and technical execution. Your mission is to harmonize Middle East regional operations with Global SAP best practices. You are not just managing a system; you are a change agent ensuring our diagnostic solutions reach patients efficiently through seamless, data-driven processes.
Your Responsibilities
Translate complex business requirements into streamlined SAP workflows. You will ensure that Diagnostic/ Diabetes activities are integrated into the system with minimal friction and maximum scalability.
Lead the rollout of global tools across Middle East affiliates. Beyond "go-live," you will provide post-implementation governance to ensure regional growth is supported by global standards.
Build and navigate a "network of networks." You will partner with regional Key Users, IT, Chapters and Networks, and Global support to influence system enhancements and advocate for regional needs.
Act as the guardian of regional data health. You will provide critical analysis through system reports, identify country-specific configuration needs, and drive massive data-cleansing initiatives to ensure "one version of the truth."
Act as First Support Level and manage end-user incident lifecycles. You will partner with Global IT to troubleshoot, test, and validate system changes before they hit the production environment, as well represent the region in IT Alignment Meetings.
Cultivate a culture of continuous learning. You will host knowledge-sharing sessions, facilitate training, be the Lead of the Key Users in the Middle East and represent the region in Global Key User communities.
Who You Are
You hold a BSc degree in Business Administration, Information Technology, or equivalent
You built a minimum of 5 years of experience working with SAP, specifically the SD (Sales & Distribution) and MM (Materials Management) modules. SAP HANA knowledge is considered a plus.
Work experience in Medical Device or Healthcare sector, and previous experience with Roche tools (e.g., Rexis) is considered an advantage.
You have advanced analytical, problem solving, and decision making skills
You bring advanced communication, presentation, interpersonal skills, and the ability to influence stakeholders without direct authority
You built experience in training and transferring knowledge to end users of systems/tools
You are an open minded, a team player, and able to act as a catalyst to bring harmony with the teams you work with (Chapters and Networks)
You are fluent in English (written and verbal). Arabic language is considered a plus
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.