This strategic position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.
The role is responsible for strategically leading and driving the implementation of Pricing & Commercial Conditions processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
Spearheading the implementation of core model processes for Pricing & Commercial Conditions
Ensuring strategic alignment between system design, configuration, and business requirements
Leading change management initiatives and senior stakeholder engagement
Directing process and system testing with K-users
Orchestrating coordination with Global Process Leads for process design and improvements
Providing thought leadership and strategic direction for implementation teams
1. Preparation Phase
Direct comprehensive data gathering activities across assigned business units or geographies
Lead initial data validation, identifying complex inconsistencies or gaps in Pricing & Commercial Conditions
Establish frameworks for documenting and categorizing business scenarios related to commercial policies and pricing structures
Oversee collection of as-is information, including process flows and system landscapes for customer data management
Conduct strategic analysis of alignment between current practices and planned S/4HANA design (Vistex, CCCM, SD)
Define and monitor performance metrics and KPIs for Contracts & commercial conditions processes
Lead stakeholder mapping and profiling at senior levels
Develop implementation roadmap for closing gaps prior to go-live, providing strategic direction to the Global Process leads team
Drive gap analysis between current and target operating model
Make critical decisions on translating gaps into business requirements aligned with S/4HANA capabilities
2. Scoping and Design Phase
Orchestrate coordination between business stakeholders and technical teams
Lead detailed gap analysis between current Commercial policy framework and trade terms and core model
Present and defend core model to senior stakeholders
Direct core model defense process and make decisions on potential deviations
Authorize gaps and escalation documentation for Design Authority to the Global process leads
Guide development of design specifications with iShift solution delivery team & integrator
Oversee translation of business requirements into functional specifications for pricing and commercial conditions
Chair design review sessions and provide strategic direction on feedback
Establish standards for design documentation in Signavio to ensure up-to-date and process flow completeness
Manage sign-off process and resolve issues for approvals
Identify strategic process improvement opportunities
Lead coordination between international business stakeholders and technical teams
3. Build & Test Phase
Define strategy for K-user identification, engagement, and Core model understanding
Design comprehensive testing schedules and resource plans
Guide K-users in developing and executing test scripts for Pricing & Commercial Conditions processes
Make decisions on defect resolution by completing requirements
Direct process documentation and training material development
Lead K-user training and certification activities
Analyze testing progress and make critical decisions based on testing logs
Approve test completion reports and authorize progression to next phase
4. Deploy & Hypercare Phase
Develop strategy for K-users to train end-users on Commercial policy, Pricing & Commercial Conditions processes
Lead hypercare support initiatives
Analyze and interpret process performance metrics to drive improvements
Resolve complex business issues during hypercare
Direct business-technical team coordination
Authorize solution validation against requirements
Lead hypercare completion sign-off process
5. Continuous Improvement
Design frameworks for collecting feedback on implemented Commercial policy, Pricing & Commercial Conditions processes
Establish documentation standards for lessons learned and best practices
Lead process enhancement implementation
Direct knowledge transfer to operations teams
Enforce system core model adherence
Spearhead continuous improvement initiatives
Identify strategic automation opportunities
Develop business cases for future enhancements
6. Change Management
Design process changes between Trade & Revenue Management, Finance, and Business Operations Order to Cash hub
Lead system changes impact assessment and mitigation strategies
Direct organizational impact analysis across regions
Analyze role and responsibility changes at organizational level
Strategically address local requirements and concerns
Define training needs and learning strategies
Approve change management materials and approaches
Resolve complex change-related issues and concerns
Build and maintain relationships with key stakeholders to ensure buy-in for new Commercial policy, Pricing & Commercial Conditions processes
7. Project Management and Governance
Establish risk and issue management framework specific to Commercial policy, Pricing & Commercial Conditions implementation
Ensure strategic alignment between Customer Master Data processes and overall Order to Serve strategy
Make critical decisions related to Commercial policy, Pricing & Commercial Conditions design and implementation
Provide executive-level reporting on implementation progress and outcomes
8. Performance Monitoring and Continuous Improvement
Lead Business value projects, Change requests, and incidents where business enablement is needed
Design and implement continuous improvement initiatives to enhance Customer Master Data, Pricing & Commercial Conditions efficiency
Establish performance benchmarks and drive teams to exceed targets
Assist in gathering local requirements and concerns
Help identify training needs
Support development of change management materials
Document change-related issues and concerns
Engage with key stakeholders to ensure buy-in for new Commercial policy, Pricing & Commercial Conditions processes and system undefined
REQUIREMENTS
Educational Background
Master's degree in Business Administration, Finance, Supply Chain Management or related fields (mandatory) Professional certifications in project management or change management (PMP, PROSCI) is a plus
Professional Experience7+ years proven experience in Commercial policy, Pricing & Commercial Conditions processes Demonstrated leadership in managing large-scale transformation programs Extensive expertise in SAP implementation projects (S/4HANA, MDG, Vistex preferred) Strategic understanding of E2E Trade & Revenue Management and order-to-cash processes Track record of successful process optimization and efficiency improvements Experience leading cross-functional teams in complex environments
Key Competencies
Strategic thinking and ability to drive business transformation Advanced project management and implementation skills Proven change management expertise with successful track record Strong leadership capabilities and demonstrated ability to influence at senior levels Expert-level stakeholder management across multiple organizational levels Business acumen and ability to translate strategy into operational excellence Strong analytical and problem-solving capabilities Fluent in English; French/Spanish is a plus Negotiation skills and ability to manage conflicting priorities Decision-making capabilities under pressure and ambiguity
MAIN INTERACTIONS
Internal:
Business Operations Order to Cash team iShift Program team and executive leadership Regional implementation teams and country leadership Business Process Owners, Transition management, Automation COE within Business Operations Senior stakeholders in Trade & Revenue Management, Finance, Supply Chain IT and technical teams (iShift solution delivery, SAP, Vistex) Change Management team In country and hubs business users K-users and super users
External:
Implementation partners at leadership level System integrators and vendor management External consultants Technology vendors Industry forums and communities of practice.
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