Job Description:
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. #DXCSMARTFirst
Roles and Responsibilities:
Investigates and documents system discrepancies and ensures that appropriate fix and adjustments are made to avoid business impact. In-scope issues are production incidents for SAP Physical Distribution [Delivery Processing, Shipment Processing]
Debugging of customized solution to get the root-cause. Code development for the bug fixes and remediation.
Maintains, tests, and implement changes catered through fulfillment requests to meet end-user requirements.
Manages good working relationship with Business Experts and Key User Network.
Provide technical/functional expertise and continuous learning and analyzing the end-to-end system/process flow and architecture.
Creating and reviewing technical documentations, procedures and instruction guides to provide assistance in the troubleshooting and investigation of new and recurring errors by other support members.
Creating the Change Records documentation of fixes with proper artifacts such as UAT approvals and implementation steps.
Handling escalation from the stakeholders and proposed/implement a solution on how this can be prevented in future.
Education and Experience Required:
4-5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
Other Qualifications/Skillsets:
3+ years of support experience for SAP-ABAP
At least a year exposed to SD module(more on Physical Distribution development, debugging custom and SAP standard programs)
Have experience in Incident Management process managing incidents to restore normal service operations as quickly as possible.
Experience in categorizing incidents, prioritizing them based on their urgency.
Familiar with the ITIL process.
Experience in ticketing system like ServiceNow
Has ability to perform/drive resolution of problems on individual products.
Able to communicate broad and specific concepts with team and to peers.
Able to produce documentation for use by team and customer.
What awaits you in DXC:
Health Insurance (HMO) for you and dependents upon hiring
Life Insurance coverage from day 1 of employment
15 - 20 Days’ Vacation and 15 Days Sick Leave
Expanded maternity leave up to 120 days and Maternity Benefits
Expanded paternity leave up to 30 days
Non-Taxable Allowance (De-minimis)
Company-sponsored trainings upskilling, and certification
SMART First Working Arrangements
Healthy and Encouraging Work Environment
Recognition and Pay for Performance Culture
Supplemental Pay (Standby/Shift)
Retirement Program
Employee Assistance Program
If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.
We are DXC.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.