SAP & IT Field Support – Manufacturing Plant (Reggio)

SAP & IT Field Support – Manufacturing Plant (Reggio)

• Serve as the primary on‑site IT and SAP support contact for plant operations, ensuring uninterrupted production and material flow.
• Provide first‑ and second‑level support for applications used in manufacturing (PP, MM, WM, QM, SD as applicable).
• Support issues related to day‑to‑day production and logistics transactions, including production orders, confirmations, goods movements, inventory adjustments, scrap, and cycle counts.
• Troubleshoot and resolve SAP issues impacting shop‑floor operations, distinguishing between user/process, master data, and system defects.
• Support shop‑floor IT systems integrated with SAP, including scanners, label printers, terminals, and real‑time production data capture.
• Log, track, and manage incidents through the IT service management tool and ensure proper escalation to SAP COE, AMS, Basis, or Infrastructure teams when required.
• Participate in major incident and root‑cause analysis discussions, providing plant‑level context and validation of fixes.
• Assist with SAP deployments, migrations, cutover, go‑lives, and hypercare, including testing, data validation, and user support.
• Support end‑user computing and local IT infrastructure, including workstations, printers, scanners, and connectivity issues, coordinating with central IT teams.
• Provide hands‑on user assistance and basic training for SAP and plant IT tools, reinforcing standard processes and global templates.
• Act as the local IT liaison between plant operations and corporate IT, ensuring clear communication and expectation management.
• Identify opportunities to improve system stability, user adoption, and operational efficiency at the plant level.

 

Experience

• 3+ years of experience in manufacturing IT or SAP application support.
• Hands‑on experience supporting SAP in a plant or shop‑floor environment.
• Experience supporting manufacturing operations, materials management, or production planning.

Technical & Functional Skills

• Working knowledge of SAP PP and MM (IM and QM exposure preferred).
• Understanding of manufacturing business processes.
• Familiarity with shop‑floor floor IT systems.
• Experience with RF devices, scanners, barcode systems, and label printing.

 

Professional Skills

• Strong communication skills with the ability to engage plant operators, supervisors, and leadership.
• Ability to work effectively under production‑critical and time‑sensitive conditions.
• Strong ownership mindset with a focus on rapid resolution and business continuity.
• Willingness to provide on‑site and off‑hours support during critical plant events (as required).

 

Work Environment

• On‑site presence at a manufacturing plant
• On‑call or extended hours support during critical production or deployment windows