The SAP COE IT Tool / Automation Specialist drives the design, development and implementation of automation and AI-based solutions that enhance SAP S/4HANA operations and reduce manual workloads. The role ensures efficient, secure, and scalable IT processes through advanced tooling, predictive insights, and close collaboration with cross-functional teams.
Goal of function:
1) Main tasks:
Design, develop, and implement automation solutions supporting SAP S/4HANA maintenance, monitoring, and support activities. Integrate AI/ML tools into SAP operations to enhance predictive maintenance, anomaly detection, and performance optimization. Automate repetitive administrative tasks such as user provisioning, role assignment, and system monitoring. Collaborate closely with SAP functional, technical, and security teams to ensure compliant and efficient automation workflows. Ensure automation solutions adhere to governance, security, and compliance standards. Monitor system health and proactively identify automation opportunities to drive continuous improvement. Document automation processes, tool configurations, and AI models for audit, transparency, and knowledge sharing. Provide training and coaching to teams on best practices for automation and tool adoption.
2) Secondary Tasks:
Tasks regularly performed in support of primary responsibilities:
Participate in cross-functional initiatives involving SAP CoE, infrastructure, security, and business process teams.
Support evaluation and onboarding of new automation and AI technologies.
Contribute to internal standards and automation governance frameworks.
3) Miscellaneous tasks:
Participate in special projects introducing new technologies or major SAP enhancements.
Provide expert-level troubleshooting for automation-related incidents.
Conduct periodic reviews of automation performance and ROI.
Qualifications, experience
1) Required training and education:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
Master’s degree preferred (optional)
2) Required professional experience (in years):
10+ years in SAP application maintenance or development
4+ years in automation, AI/ML-driven operations, or tooling-focused roles
Experience working in complex enterprise environments
3) Important personal qualities:
Strong analytical and problem‑solving mindset
Proactive, innovative, and continuous improvement oriented
Strong communication and cross-team collaboration skills
Ability to translate business needs into technical automation solutions
4) Other specialized knowledge:
a) Technical Knowledge
Automation frameworks and scripting (Python, PowerShell, ABAP for automation)
AI/ML tool integration, model deployment, and monitoring
SAP S/4HANA technical architecture
IT governance, compliance, and security frameworks
b) Languages
English (required)
Additional languages as defined by regional needs
c) IT Skills
Proficiency with automation tools and AI platforms
Strong understanding of enterprise IT landscapes
Documentation and presentation skills (technical and non‑technical audiences)
d) Product Knowledge
SAP S/4HANA modules and integrations
Enterprise automation and monitoring tools
5 ) Special personal requirements:
Ability to work in global teams across time zones
Willingness to occasionally travel for workshops or project needs
Ability to support critical activities during off-hours when required