To ensure highly reliable, efficient, and production order management processes within SAP S/4HANA. The role stabilizes end‑to‑end manufacturing execution processes, supports business users through L2/L3 sustain operations, supports continuous improvement, and ensures seamless integration across Plan‑to‑Make, Supply Chain Planning, Shop‑Floor Execution, and Quality modules. The position directly contributes to manufacturing service levels, capacity utilization, and operational excellence in the GBS Sustain Operations environment.
Career Path
Please specify from Senior level on:
No allocation because below Senior level Expert career Project Management career Line Management career
Tasks*
1) Main tasks:
Provide L2/L3 support for SAP S/4HANA production order management, including production order creation, production order release, component staging, consumption, confirmation.
Ensure a close integration to the EWM system for staging, consumption and goods receipt booking.
:
Support master data governance for routing, BOMs, work centres/resources, production versions, planning parameters, classification, relevant PP/DS and MRP attributes.
Analyse obstructions in the execution process; recommend corrective and preventive actions.
Support integration across ePP/DS, MM, , APO/IBP, QM and EWM ensuring a highly reliable execution of the production processes and the reflection of the physical processes in the S/4 HANA system.
Manage change requests and enhancement deployments in alignment with global process owners and IT governance.
Support continuous improvement (CI) initiatives to enhance production execution stability and increase production efficiency.
Support production mangers and production worker with system expertise and troubleshooting guidance
2) Secondary tasks:
Develop training materials and conduct sessions for managers, workers and plant users.
Support SIT/UAT during release cycles, upgrades, and functional enhancements.
Collaborate with Finance and Costing teams for production execution related cost impact assessments.
3) Miscellaneous tasks:
Support new plant onboarding and PP template rollouts.
Contribute to digital manufacturing initiatives e.g. MES integration
Participate in disaster recovery and business continuity simulations.
Key Performance Indicators
Production execution performance & stability
Reduction of manual interferences
Capacity utilization
Incident MTTR and SLA compliance
Successful execution of background jobs & integration health
Continuous improvement savings (hours, cost avoidance)
Qualifications, experience, know-how and skills critical for success*
1) Required training and education:
Bachelor’s/Master’s in Engineering, Supply Chain, Industrial Management, or related fields.
APICS/ASCM CPIM preferred; SAP PP certification advantageous.
2) Required professional experience (in years):
6–9 years in Production Planning and Execution.
4+ years hands‑on SAP PP (S/4HANA preferred;).
Knowledge of QM and EWM
Experience in manufacturing environments across discrete/process industries.
GBS/CoE or sustain operations experience preferred.
3) Important personal qualities:
Strong analytical and problem‑solving skills.
Excellent communication and stakeholder management.
High level of accuracy and structured working style.
Capability to adapt in an international and cultural diverse environment
Ability to work under pressure and manage operational priorities.
4) Other specialized knowledge:
a) Technical knowledge
b) Languages
c) IT skills
d) Product knowledge
5 ) Special personal requirements:
Flexibility to support global time zones when needed.
Occasional travel (up to 10%) for site visits, workshops, and rollouts.
Availability during critical production cycles or system cutovers.