Salesforce System Administrator

Shift4 is expanding globally and continuing to scale our Salesforce ecosystem. We are seeking a Salesforce Systems Administrator to help manage, optimize, and evolve our Salesforce platform.

This role is responsible for maintaining the health and performance of Salesforce while partnering with business and technical stakeholders to deliver scalable solutions. The ideal candidate has strong platform expertise, excellent problem-solving skills, and the ability to translate business needs into effective Salesforce solutions.

This position works closely with Business Analysts, Developers, and cross-functional teams to support critical business operations and improve system efficiency.

This role is onsite and can be based at any of the following Shift4 locations:  Atlanta, GA / Tampa, FL / Center Valley, PA / Toronto, CAN.  Relocation assistance may be available. 

Key Responsibilities

Salesforce Administration & Platform Management

• Manage Salesforce users, roles, profiles, permission sets, and license allocation.
• Oversee user onboarding and deactivation while ensuring compliance with security and access policies.
  Maintain overall system health, performance, and stability.

Configuration & Customization

• Configure Salesforce solutions, including custom objects, fields, page layouts, flows, validation rules, and approval processes.
• Implement scalable solutions that align with Salesforce best practices.
• Support the ongoing evolution of the Salesforce platform across business teams.

Data Governance & Quality

• Monitor and maintain data integrity across Salesforce.
• Perform data audits and implement governance best practices.
• Support data imports, cleanup efforts, and ongoing data quality initiatives.

Reporting & Analytics

• Design and maintain reports and dashboards that support business insights and decision-making.
• Partner with stakeholders to ensure reporting aligns with operational needs.

System Maintenance & Release Management

• Manage Salesforce releases, upgrades, and platform updates.
• Conduct security reviews, system audits, and health checks.
• Coordinate deployments and support testing activities, including UAT.

Integrations & Technical Collaboration

• Support integrations between Salesforce and other enterprise systems.
• Work with developers and architects to implement scalable technical solutions.

User Support & Enablement

• Provide advanced troubleshooting and support for Salesforce users.
• Deliver training and maintain documentation to improve user adoption and platform knowledge.

Cross-Functional Collaboration

• Partner with business stakeholders to gather requirements and translate them into technical solutions.
• Work closely with Salesforce Business Analysts and Developers within an Agile environment.

Required Qualifications

• 3+ years of Salesforce Administration experience.
• Experience supporting Salesforce in a business-facing environment.
• Strong experience with Salesforce configuration and platform management.
• Experience with requirements gathering, testing, and UAT coordination.
• Proficiency in managing:
  Users, roles, profiles, and permission sets
• Custom objects and fields
• Flows and automation
• Reports and dashboards
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder collaboration abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Additional experience that is a plus to have:

• Experience with one or more Salesforce clouds, such as:
  
  
• Financial Services Cloud
• Service Cloud
• Sales Cloud
• Field Service
• CPQ
• OmniStudio / OmniScript
  
  
• Experience with:
  
  
• Salesforce APIs and integrations
• Apex fundamentals or development collaboration
• Gearset or Copado
• Salesforce Lightning Experience
• Agile delivery environments
• Holding one or more Salesforce certifications (i.e; Salesforce Admin, Business Analyst, etc.)

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