Salesforce Support Associate

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Salesforce Support Associate supports the Salesforce Administrator Team in managing and maintaining the Salesforce platform and its integrated systems. This role focuses on user support, basic configuration, data management, and documentation, while contributing to continuous improvements of the CRM. The ideal candidate is customer‑focused, eager to learn and able to collaborate effectively with business stakeholders, Business Analysts, and Salesforce Administrators.

Responsibilities

• Provide first‑level support to Salesforce users by responding to questions, issues, and service requests
• Assist with basic Salesforce configuration tasks (e.g., fields, page layouts, profiles, permission sets, and role updates)
• Work closely with business users to understand basic needs, pain points, and process gaps
• Help translate simple business requirements into Salesforce configuration requests under guidance
• Participate in testing and validation of Salesforce enhancements, new features, and process changes
• Help document requirements, user stories, process flows, and system changes in a clear and organized manner
• Support data quality and reporting efforts through data entry, data cleanup, validation, and basic analysis
• Create and maintain user guides, FAQs, and training documentation to support adoption and consistency

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred, not required)
• 0–2 years of experience using Salesforce or CRM systems
• Previous experience in a support, helpdesk, or customer service role is a plus
• Strong willingness to learn and grow technical skills
• Ability to communicate clearly with both technical and non‑technical users
• Positive attitude, strong work ethic, and ability to work well on a team

Preferred Qualifications

• Exposure to Salesforce through coursework, internships, or hands‑on practice
• Salesforce Administrator certification (preferred but not required)
• Willingness to pursue Salesforce certification within the first year

Desired Skills

• Basic understanding of CRM concepts
• Strong organizational skills and ability to manage multiple tasks
• Customer‑focused mindset with a desire to help users succeed
• Comfortable working in a fast‑paced environment