Salesforce Service Cloud Specialist

Job Title:

Salesforce Service Cloud Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large-scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.

4+ years hands-on administering Salesforce Service Cloud

Key Responsibilities:

• Administration & Architecture:

  • Manage Salesforce Service Cloud with over 1 million records and hundreds of active users.
  • Design permission sets and role hierarchies.
  • Ensure deep understanding and application of Salesforce CRM platform architecture, limits, and data security models.

• Development & Customization:

  • Utilize declarative tools and custom code effectively.
  • Configure Omni-Channel routing, assignment rules, macros, and optimize case responsiveness across channels.
  • Expertly use flows, formula fields, validation rules, and assignment rules for complex requirements.

• Data Management:

  • Demonstrate proficiency in SOQL for efficient database querying.
  • Understand data modeling, including objects, fields, and relationships for scalable solution design.
  • Handle data migration and management best practices.

• Cloud & AI Experience:

  • Configure and manage Service Cloud Voice call centers (e.g., Amazon Connect, Natterbox).
  • Deploy and manage Experience Cloud sites and AI tools like Agentforce and Einstein AI.

• Documentation & DevOps:

  • Create technical documentation, change sets, and release notes.
  • Familiarity with DevOps and Agile methodologies, and use of deployment tools like Salesforce DevOps Center.

Certifications:

• Must-Have:
  • Salesforce Certified Service Cloud Consultant, Administrator, Platform Developer 1, Platform App Builder
  • Advanced Administrator, Salesforce Certified Agentforce Specialist, Application Architect
• Nice-To-Have:
  • Experience Cloud, various deployment tools

Soft Skills:

• Excellent communication skills for conveying technical concepts to diverse stakeholders.
• Strong problem-solving abilities to translate business requirements into technical solutions.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $92,250-$144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 11/17/2025

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Location:

USA Seattle 1401 NW 46th St

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.