Salesforce Digital Consultant

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

Are you a Salesforce expert passionate about optimization, user empowerment, and delivering real business impact? Join us as our Salesforce Digital Consultant, where you will lead the evolution of our global Salesforce CRM and shape how our teams across the world engage with customers, data, and digital tools.

This is your opportunity to help share the future of sustainability with world-changing innovations and low-carbon technologies. Become a valued part of the team that’s shaping the future of aluminum, revolutionizing the way the world lives, builds, moves and flies. Be part of it and shape your world.

About the role:

In this highly influential role, you will configure, enhance, and support our Salesforce environment—ensuring it aligns seamlessly with strategic goals and delivers measurable ROI across Marketing, Sales, and Commercial Supply Chain functions.

What you’ll do:

Salesforce Configuration & Functional Support:

• Lead configuration, customization, and functional support for our global Salesforce platform.
• Troubleshoot issues and coordinate system upgrades and integrations (Oracle, Workday Adaptive, etc.).
• Ensure seamless user experience while collaborating with IT to strengthen data architecture.

Optimization & ROI:

• Drive continuous improvements to maximize the value and impact of Salesforce.
• Implement automation, integration and enhanced functionalities.
• Keep up to date with new Salesforce features and translate them into practical solutions.

Process Improvement:

• Collect, record, prioritize, and execute both functional and technical business requirements.
• Streamline CRM-related processes for efficiency and better user experience.
• Apply agile methodologies (Kanban, Scrum) to deliver high-quality outcomes on time.

User Training & Support:

• Develop and deliver training documentation for global users.
• Act as a key point of contact for CRM-related queries and feedback.
• Support user adoption and continuous improvement based on practical insights.

Reporting & Insights:

• Build dashboards and reports to track performance, engagement, and CRM effectiveness.

What you bring to the role:

• Bachelor’s degree in engineering, Business Management, or a related technical field.
• 5+ years of Salesforce support or development experience, including leadership in CRM implementations.
• Strong technical knowledge of Salesforce modules and capabilities.
• Business process understanding across Marketing, Sales, and Customer Service.
• Experience in project management, UAT, and agile methodologies.
• Analytical mindset with the ability to turn data into actionable insights.
• Excellent communication skills and confidence in engaging with senior leadership.
• A proactive, customer‑centric, and solution‑driven approach.
• Ability to work with global teams across multiple time zones.
• Fluency in English (required), French, Spanish, Portuguese, Norwegian, or Icelandic a plus.
• Willingness to travel domestically and internationally.
• Oracle Order-to-Cash and SAP Ariba knowledge is an advantage.

What we offer:

You’ll be at the forefront of shaping our digital ecosystem, empowering global teams, and making Salesforce a powerful enabler of growth and customer excellence. If you enjoy autonomy, innovation, and working with diverse stakeholders, this is the perfect role to elevate your career.

Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Alcoa is proud to be an equal opportunity workplace and is an affirmative action employer.

About the Location

Alcoa is an international company with multiple locations and joint ventures across six continents. Wherever you choose to join us, you'll be joining a global team committed to advancing sustainability and delivering excellence and innovation. As industry pioneers, we are redefining what it means to be a sustainable aluminum company, bridging the journey from mines to metal.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person’s gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.

If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at gssrecruiting@alcoa.com.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!

Your work. Your world. Shape them for the better.