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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with
AI+ Data +CRM. Leading with our core values, we help companies across every
industry blaze new trails and connect with customers in a whole new way. And, we
empower you to be a Trailblazer, too — driving your performance and career
growth, charting new paths, and improving the state of the world. If you believe in
business as the greatest platform for change and in companies doing well and
doing good – you’ve come to the right place.
Role Scope: Developer Support Engineer profile gives you opportunity to expand
your expertise across the Salesforce Platform. Working with developers from other
companies and helping them find solutions to their business cases will always
keep you engaged and motivated at work. Learning opportunities are limitless.
Support engineer profile is one of the best opportunities to master Salesforce
Platform and achieve your career goals.
We operate 24x7 which can involve working during one of the below shifts
determined as per business need and also have a non-standard work week(Ex:
Tue - Sat, Wed - Sun).
While we have 5 days a work week, it is not necessary that the weekend is
Saturday and Sunday. You may get your weekly off on any day of the week
(Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST
or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight
Savings Time
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings
Time
APAC hours – 5.30 AM IST onwardsWork hours are subject to change depending
on Business needs.
Note: Most likely the shift would be night shift-AMER hours Eastern Standard
Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST
onwards (depending on Daylight Savings Time)
Role & Responsibilities:
- Assist third-party developers to troubleshoot their integration with salesforce.com
APIs, Apex, Visualforce and implementation of other salesforce.com developer
products. This will involve debugging, troubleshooting, and taking responsibility to
see that the issue is fully resolved.
· Write sample code, client libraries, and contribute to Open Source projects.
· Create knowledge base materials dedicated towards operational efficiency while
also empowering and enabling the developer community
· Resolve customer service issues and skillfully manage complex customer service
problems.
· Manage customers' expectations and experience in a way that results in high
customer satisfaction.
· Develop and maintain technical expertise in assigned areas of product
functionality and utilize that expertise effectively to help customers.
· Assist with the design and delivery of product and other technical training.
· Review support cases for technical and troubleshooting accuracy.
· Define and describe technical best practices.
· Identify product and services up-sell opportunities and describe Salesforce
solutions to customers in a way that is articulate, accurate, and persuasive.
· Complete assigned project responsibilities.
· Meet the monthly goals on KPIs such as CSAT, Productivity.
Experience/Skills Required:
BTech/BS degree in a technical field preferred with a strong academic record.
2 to 8 years engineering / programming work experience.
· Lightning Experience - Lighting Web Components & Aura
· Modern Javascript
· Apex(Synchronous and Asynchronous)
· Integration - REST/SOAP/Bulk API
· Debugging/Troubleshooting Errors
· Visualforce
· Sites/Communities/Force.com
· SOQL/SOSL
· Deployment- Metadata API/ANT Migration tool/CLI
· Flows/Process Builder
· Authentication, SSO/Auth Provider
· Event driven architecture - Platform Events, Streaming API, Change data capture
· Field Service Lightning (FSL)
· Mobile Dev
· Excellent written and verbal communication skills
· Solid understanding of Internet technologies: firewalls, web servers, web proxy
servers, etc.
· Understanding of database concepts and data management (RDBMS) and SQL
Experience/Skills Desired:
· Previous experience with Salesforce.com CRM and its technologies.
· Experience as a committer in an Open Source project is a plus.
· Salesforce.com Certified Administrator (ADM201 Certified)
· Salesforce.com Certified Advanced Administrator (ADM211 Certified)
· Salesforce.com Certified Developer (DEV401 Certified)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.