Scheduled Hours
40
Position Summary
The Salesforce Configuration Analyst is responsible for design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to aid University Advancement in meeting its goals. Analyst delivers solutions to Advancement by completing declarative development within the Salesforce platform. Examples of this include but are not limited to creating custom objects and fields, editing page layouts, creating, and editing list views, developing simple and complex formulas for custom formula fields, creating, and editing flows, and building validation rules to provide users with the most relevant experience possible.
Job Description
Primary Duties & Responsibilities:
Application Lifecycle Activities
- Review business requirements and ask thoughtful questions to ensure the right solution.
- Assist with resolving tickets and providing feedback about additional analysis needed or questions that must be answered prior to work.
- Participate in all Agile ceremonies and provide input to the pointing process and retrospectives.
- Configure, monitor, maintain, test and debug declarative development.
- Follow established change management processes.
- Participate in development reviews and adhere to development standards.
- Conduct QA on completed work according to documented acceptance criteria.
- Assist as needed with researching and evaluating new technology, products, specialized hardware and tools to optimize development and functionality of applications.
- Make recommendations to management and customers.
- Ensure that tasks are completed as assigned, taking corrective action to stay on schedule.
- Analyze and document existing processes as they relate to information technology solutions.
Support
- Support complex operational activities and recoveries.
- Coordinate with software vendors and external service providers.
- Troubleshoot escalated bugs and provide fixes.
- Provide off hours support, as needed.
Leadership
- Provide, cultivate, and foster excellent customer service.
- Promote adherence to departmental standards.
- Act as a source of direction, training, and guidance for less experienced staff.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Physical Effort
- Typically sitting at a desk or a table
Equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Analyzing Business Processes And Data (4 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Preferred Qualifications
- Preferred Certified Salesforce Platform App Builder, Platform Developer, or Salesforce Administrator.
- Relevant technology experience including Salesforce declarative development.
- Experience working in higher education, with strong preference given to candidates with experience in advancement/fundraising.
- Experience in a higher education technology environment, especially with Affinaquest or Salesforce.
- Advanced technical knowledge of application systems and analysis, as well as industry best practices.
This position is fully remote and the targeted hiring range for this position is $65,900 - $85,000 annually.
Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis, Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Agile Systems, Business Analysis, Business Case Development, Business Process Analysis Tools, Communication, Consultative Approach, Data Development, Data Processing, Deadline Management, Detail-Oriented, Higher Education Technology, Large Scale IT Projects, Microsoft Office, Multitasking, Process Flow Documentation, Process Improvements, Quality Assurance (QA), Salesforce Development, Software Testing, Solutions Development, Technical Knowledge, Technical Writing, Technology Research, Testing Methodology, Use Case Development
Grade
G13
Salary Range
$65,900.00 - $112,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.