Salesforce Administrator and Release Manager

What you'll do

• Own all aspects of Salesforce user and license management, including new user setup and deactivation, roles, profiles, permission sets, SSO access, and periodic access reviews
• Ensure SOX compliance by owning access governance, audit evidence, and remediation of access risks across Salesforce and integrated GTM tools

• Own sandbox environment management, including refresh schedules, pre- and post-refresh activities, and coordination with release timelines

• Own Salesforce release management for bi-weekly sprint deployments using Copado, including branch management, deployment planning, validation, rollback planning, and post-release verification

• Proactively maintain Salesforce platform health, including security reviews, Salesforce seasonal release updates, Health Check, Optimizer, and monitoring for degradation or risk

• Evaluate, scope, and support implementation of new systems and integrations with Salesforce and GTM tools

• Configure Salesforce functionality, including (but not limited to): workflows, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, custom apps, actions, custom settings, mobile administration, dashboards, and reports

• Troubleshoot and resolve defects for planned releases and act as first line of defense for production issues and access requests

• Monitor and improve Salesforce data quality, including ownership of data quality reports, remediation of inaccuracies, and ongoing data management practices to support accurate business reporting

• Identify unused or underutilized Salesforce features and recommend improvements that increase efficiency and adoption

• Partner with Business Systems Analysts and Engineering to manage integrated applications and third-party vendors, including coordinating upgrades, issue resolution, and feature changes

• Stay current on Salesforce releases and admin innovations, evaluate industry best practices, and implement improvements aligned with platform and business needs

• Own downtime communication and release coordination across Salesforce and integrated GTM tools, ensuring clear stakeholder communication

Who you are

• You take full ownership of your work, run independently with minimal oversight, and are accountable for outcomes
• Growth mindset :  You actively seek feedback, continuously improve systems, and stay current on Salesforce and AI innovations.
• You are highly organized, detail-oriented, and known for strong follow-through
• Proactive ownership mindset : You anticipate risk, put guardrails in place, and know when to escalate
• You are comfortable operating in a fast-paced, high-growth environment with frequent context switching
• Excellent communication : You communicate clearly and crisply with both technical and business stakeholders

What you bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• 7–8 years of experience as a Salesforce Administrator, including release ownership in complex environments

• Hands-on experience managing Salesforce releases using Copado (or similar Salesforce CI/CD tools)

• Experience supporting integrated GTM technologies such as Gong, Outreach, LeanData, LinkedIn Sales Navigator, LeadIQ, Ironclad, People.ai, or data enrichment tools (preferred)

• Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant (strongly preferred)

• Strong understanding of Sales Cloud and Service Cloud features and capabilities

• Working knowledge of Sales, Customer Success, and Customer Support business processes

• Ability to build and maintain custom Salesforce reports and dashboards

• Exceptional written and verbal communication skills

• Proven ability to manage multiple priorities and context switch effectively
• This  role should leverage AI to enhance platform intelligence and operational efficiency.
• Experience evaluating and implementing AI-powered GTM tools
• Understanding of AI governance and data ethics, including data security and responsible AI usage

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.