Sales Team Leader (English)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Sales Team Leader is responsible for managing, motivating, and coaching a team of call center sales representatives to achieve and exceed sales targets, service level agreements (SLAs), and key performance indicators (KPIs). This role requires a results-driven leader who ensures the team delivers a superior customer experience while adhering to company policies and sales strategies.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and motivate a team of sales agents to drive leads and achieve revenue targets.
• Conduct regular performance reviews and feedback sessions, and maintain development plans for all team members.
• Effectively lead and manage people, processes, and technology to facilitate the delivery of excellence in service and operational efficiency.
• Foster a positive team culture and manage day-to-day team activities, including staff attendance, leave approvals, and shift rosters.

Sales & Performance Management

• Develop and implement effective sales strategies to expand market share and maximize sales opportunities.
• Monitor and manage team performance against service level agreements and Key Performance Indicators (KPIs).
• Analyze sales performance and call center statistics to prepare reports for management and identify areas for improvement.
• Provide ongoing coaching and training to sales agents on product knowledge, sales techniques, and objection handling.

Operations & Quality

• Handle escalated customer issues and complex problems with diplomacy and professionalism, ensuring one-call resolution where possible.
• Monitor random calls for quality and compliance to minimize errors and track performance, working to improve the team's average quality score.
• Implement and improve call center processes and workflows for efficiency and customer satisfaction.
• Communicate company news, process changes, and new product lines to the team through daily huddles and meetings.

Skills & Qualifications

• Proven experience (typically 1-5 years) in a supervisory or team leader role within a call center, specifically in a sales or telemarketing environment.
• High school diploma or equivalent; a relevant degree or certification in business or management is a plus.
• Proficiency in call center software, Customer Relationship Management (CRM) tools, and MS Office Suite.

Required Skills

• Strong leadership, team management, and motivational skills.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical skills to interpret data and trends in performance reports.
• Problem-solving and conflict resolution abilities, particularly for handling escalated customer issues.
• Ability to work in a fast-paced environment and manage multiple tasks concurrently.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.