Sales Systems QA Analyst, 2

Job Summary

This role requires a hands-on QA professional with a solid grounding in Salesforce testing and test automation. The ideal candidate should be able to work independently, ensure high-quality releases, and collaborate closely with business analysts, developers, and product owners to validate complex Salesforce implementations.

Roles & responsibilities

• Understand user stories to create detailed test plans, test strategy, and test scenarios
• Design test processes to ensure meeting business requirements through end-to-end testing
• Test new features and provide feedback from the user perspective to developers
• Maintain automated test scripts wherever possible to reduce repetitive manual testing
• Be the single point of contact for test-related queries and track all tickets related to testing to meet timelines and SLAs
•  Work closely with developers to assign priorities and resolve defects, issues, and escalations related to testing
• Conduct exploratory testing as per test plans and ad-hoc wherever required
• Review functional goals of tickets to ensure functional accuracy and compliance
• Participate in weekly reviews and provide inputs for increasing accuracy
• Identify and recommend best practices to increase efficiency and reduce costs

Mandatory Skills

• Strong understanding of Salesforce CRM architecture, including Sales modules.
• Proven experience in validating Salesforce configurations, custom objects, fields, workflows, validation rules, process builders, and Lightning components.
• Solid foundation in software testing principles, test planning, and defect management processes.
• Hands-on experience in functional, regression, integration, and UAT testing.
• Ability to design and execute detailed test cases, test scripts, and test data scenarios.
• Practical experience with test management tools such as Jira
• Working knowledge of test automation tools like Selenium WebDrive
• Excellent communication and collaboration skills with cross-functional teams in an Agile/Scrum environment.

Good-to-Have Skills

• Exposure to building or maintaining automation frameworks (e.g., Selenium
• Understanding of continuous testing using tools such as Jenkins, Flosum, or similar CI/CD platforms. 
• QA certifications such as ISTQB Foundation Level or Certified Tester – Agile Extension.
• Strong analytical and problem-solving abilities with a proactive approach to improving QA processes.