Ooma

Sales Support Specialist (Full-time Temporary)- French Speaking

Boca Raton, Florida Full Time

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

About the Role: 

We are looking for a qualified Sales Support Specialist to join our team. You will process orders and provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. 

**This position is a Temporary position with the possibility of becoming a regular, full-time position. Onsite, in Boca Raton, FL office, Monday-Friday.

At this time, we are only considering local candidates.**

What You’ll Do: 

  • Process sales orders in a timely fashion
  • Duties will include order processing/entry
  • Handle between 10 or more telephone orders a day
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Provide data and guides to help the sales team
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience

Experience We’re Looking For:

  • Proficient in Microsoft Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills
  • High School Diploma required
  • College degree preferred, but not required
  • Excellent 10-key and typing accuracy
  • French Speaker
 

Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.