Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence and serves customers in more than 80 countries worldwide. When you choose Rockwell Automation, you join experienced employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with experience with innovation. A place where you can partner with great minds and inspiring people. As much as we focus on our customers, we know our employees are main to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed. Rockwell Automation is doing things never before possible. We connect the imaginations of people with the potential of technology to make the world more curious, more connected and more productive. We're helping the world work better and people work smarter – and we're looking for the makers, the forward thinkers, and the problem solvers to make that happen. That's where you come in.
Our Sales Support team prioritizes our customers' needs and our employees' success. The Sales Support Representative role is critical to our organization. You will partner with Account Managers across your territory/segment. You will support opportunity development and quoting in OEMs, systems integrators, and industry accounts. You will help customers solve automation challenges with Rockwell Automation technology. This is a high-collaboration role where priorities shift daily, and you will build both commercial and technical capability while working for an ethical, award-winning company recognized for innovation.
You will report to the Sales Support Team Leader.
Main Responsibilities:
· Serve as the primary daily support for Account Managers by coordinating internal resources and responding to customer needs to deliver customer experience.
· Own main sales-support workflows (e.g., quote support, issue resolution, and internal coordination) to help accelerate cycle time and improve responsiveness.
· Collaborate cross-functionally (sales, customer care, supply chain, product specialists) to remove blockers, agree on next steps, and keep opportunities moving.
· Support customer buying decisions by providing accurate product/solution information and clear commercial inputs that strengthen recurring business and offers.
· Share best practices across a global, multicultural Sales Support community to improve ways of working.
The Essentials – You Will Have
· Bachelor's degree, technical degree, or equivalent in Technology, Engineering, Business Administration, Economics, or a related field (completed or in progress).
· Working proficiency with Microsoft Office and experience using SAP or CRM tools as an end-user; intermediate to advanced English (read/write/speak) for daily business communication.
The Preferred – You Might Also Have:
· 1+ years of experience in a sales, sales-support, or customer-facing commercial environment
· B2B sales or sales-support experience.
· Exposure to industrial automation and related products/services.
· Demonstrated ownership, influence, and critical-thinking skills in a fast-paced, multi-stakeholder environment.
· Ability to communicate effectively through digital collaboration and social platforms to support sales engagement.
· Proven ability to work effectively as part of a team in a collaborative, fast-paced environment.
What We Offer:
Our benefits package includes …
· Comprehensive mindfulness programs with a premium membership to Calm
· Volunteer Paid Time off available after 6 months of employment for eligible employees.
· Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
· Employee Assistance Program
· Personalized wellbeing programs through our OnTrack program
· On-demand digital course library for professional development... and other local benefits!
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.