About the Role
As a Sales Support Executive, (For Korea/Taiwan, China market)
You play a key role in supporting Low-Touch (LT) deal execution by acting as a primary liaison between customers, the Chennai Operations team, and internal stakeholders. This role focuses on ensuring smooth communication, timely follow-ups, and high-quality customer support in local language throughout the deal and post-sales process.
You will coordinate closely with Operations to ensure accurate and timely execution. Your role is critical in bridging operational gaps, enhancing customer experience, and enabling Account Support to focus on High-Touch (HT) deal management.
This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:
Customer & Operations Coordination: Act as the main point of contact between customers and the Chennai Operations team for LT deals, ensuring clear communication and timely follow-up on requests and inquiries.
Quotation & Contract Support, Support the end-to-end customer communication process by:
1) Sending quotations to customers
2) Following up on approvals and responses
3) Delivering contracts and handling related customer queries
Invoice & Post-Sales Support: Manage customer communication after invoicing, including:
1) Responding to invoice-related inquiries
2) Coordinating invoice corrections after completion
3) Supporting proof of payment requests (e.g., remittance confirmation)
Contract Review & Redlining: Assist with redlining and documentation for active contested renewals and new business opportunities.
Language Support(Korean):
1) Responding to customer inquiries
2) Preparing and sending official documents (e.g., formal letters)
3) Ensuring clarity and accuracy in all customer-facing communication.
Stakeholder Collaboration: Collaborate with internal teams including Sales, Account Support, Operations (Chennai), Finance, and CR&R to ensure smooth handling of customer requests and issue resolution.
Regional Documentation: Maintain and update documentation of regional-specific processes and requirements to ensure consistency and knowledge sharing.
To be successful, you’ll bring with you:
Education & Experience:
Bachelor’s degree in Business Administration or a related field, or equivalent practical experience.
2-3 years of experience in sales operations, account coordination, or a similar administrative role.
Skills & Competencies:
Strong organizational and time-management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with customers and internal stakeholders across regions.
Customer-focused mindset with a proactive approach to follow-ups and issue resolution.
Detail-oriented with a proactive approach to identifying and resolving issues.
Comfortable coordinating across multiple teams (e.g., Operations, Finance, Sales) to ensure timely execution
Basic understanding of contract and sales processes (no direct ownership required)
Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office tools (especially Excel and Outlook)
Ability to work independently while maintaining strong teamwork and accountability.
Preferred Qualifications:
Experience working in a global or regional sales support environment.
Exposure to invoicing processes, purchase order workflows, and customer query handling.
Proficiency in Korean (required) and English (business level); additional languages are a plus.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical and Life Insurance: Coverage for Medical and life risk.
• Long-Service Award: Recognition for loyalty and dedication.
• Marriage and New Baby Gifts: Celebratory tokens for special life events.
• Festivals and Birthday Gifts: Spreading joy on occasions that matter.
• Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
• Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
• Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
• Family Care leave (Maternity/Paternity Leave and Adoption Leave)
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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