Sales support analyst

Sales support analyst

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

Job Summary

We are seeking a Level 1 Support Analyst (Bilingual) to provide first-line support, data analysis, and business insights to internal teams. This role supports the Renewals and Sales teams by assisting with quoting, reporting, business intelligence, and identifying upsell and cross-sell opportunities using tools such as Power BI, SAP, and Salesforce.

The ideal candidate is analytical, detail-oriented, customer-focused, and comfortable working with data and commercial processes.

Key Responsibilities

Support & Operations

• Provide Level 1 support for internal users related to systems, data, and reporting
• Assist the Renewal Team with quote preparation, validation, and follow-up
• Ensure accuracy of customer, contract, and pricing data across systems
• Business Intelligence & Data Analysis
• Create, update, and maintain reports and dashboards using Power BI
• Perform basic to intermediate data analysis to support business decisions
• Support Business Intelligence (BI) initiatives and ad-hoc data requests

Systems & Tools

• Work with Salesforce for account, opportunity, renewal, and pipeline analysis
• Use SAP to review contracts, pricing, billing, and renewal information
• Ensure data consistency between Salesforce, SAP, and BI tools
• Commercial Insights
• Analyze customer and contract data to identify upsell and cross-sell opportunities
• Provide insights to Sales and Renewals teams to improve retention and revenue
• Support forecasting and performance tracking

Required Skills & Qualifications

Technical Skills

• Experience with Power BI (dashboards, reports, data visualization)
• Basic working knowledge of Salesforce
• Basic working knowledge of SAP
• Strong skills in data analysis and reporting
• Comfortable working with quotes, pricing, and renewal data

Language Skills

• Bilingual: English and Spanish (written and spoken)

Soft Skills

• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Good communication and teamwork skills
• Ability to manage multiple tasks and prioritize effectively
• Customer- and business-oriented mindset

Nice to Have

• Experience supporting Renewals, Sales, or Customer Success teams
• Knowledge of upselling and cross-selling strategies
• Background in business analytics, finance, or operations support
• Bachelor's degree in Business Management or equivalent
• Typically 2-5 years experience

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#colombia

#networking, #sales

Job:

Sales Operations

Job Level:

Entry

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.