By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
Customer
We focus on our customers’ success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
Accountabilities & Responsibilities:
- Adhere to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
- Identify potential new business opportunities by attending trade shows (as agreed with manager) in APAC area (China, Japan, Korea, Singapore, Malysia and etc), identifying new potential customers and contacts through market research, Linked-in, networking, customer relationship management, among others.
- Work closely with each site and internal functions to make sure NDA signed in time, quote issued within a certain time frame, customer/payment term set up properly, orders/ship dates on track, quality related topics investigated and solved properly.
- Address customer questions and concerns and manage customer expectations. Build good relationship with customer stakeholders to secure business and grow revenue in APAC area (China, Japan, Korea, Singapore, Malysia and etc)
- Follow-up to ensure appropriate completion of special requests and resolution of product/service issues, whether initiated by the customer or Integer.
- Keep informed on new products, services, and other general information of interest to customers, through successful completion of Sales Training, shop floor experience, local training, and self-study.
- Stays informed of customer business opportunities, account changes, current conditions, future prospects, active measurements, and competitive landscape to protect and grow revenue.
- Support to prepare for trade shows (Medtec China and etc), liaise between local vendors and Integer internal functions.
- Anticipate, identify and resolve issues that may adversely affect customer relations/sales revenue.
- Continually develops knowledge related to company strategy and capability, including customer and industry trends.
- Responsible for maintaining expenses within budget.
- Responsible for generating required reporting.
- Performs other duties as required.
Education & Experience:
Minimum Education: Bachelor’s Degree in Business, Marketing, English, engineering or related discipline.
- Minimum Experience: 5 years in medical device industry, or related business to business sales/commercial support experience
- Proven successful track record in sales support and territory management, with a strong prospecting component
- Proven experience in selling components, sub-assembly and/or finished goods in technical solutions selling environment
- Completion of formal sales training program(s) a plus
Knowledge & Skills:
- Sales/Marketing Knowledge/Skills:
- Fluent in speaking and writing English and Mandarin.
- Deep understanding of medical device and/or contract manufacturing industry
- Strength in customer call planning/execution and sales opportunity development
- Effectively call on mid-level management of major OEM medical manufacturers and across multiple functions (Operations, Engineering, Marketing)
- Analyze, understand and effectively communicate technical material
- Assess financial impact of deals and opportunities
- Values and Leadership Competencies:
- Teamwork: Proven ability to work collaboratively with and influence peers and management
- Align Stakeholders: address potential resolutions to customers and internal stakeholders and find ways to partner to move work forward
- Prioritize Focus: Ability to translate strategy into tactical implementation and motivate others to execute on the strategy
- Personal/Professional Competencies:
- Communication: Strong interpersonal, presentation and organizational skills
- Time/Project Management: Effectively manage multiple, significant activities and respond to changing priorities with minimum disruption
- Self-directed: Disciplined, process focused approach to managing personal workload; ability to work without day to day supervision
- Work Ethic: high results oriented and high tolerance for ambiguity
- Problem Solver: Able to drive problem resolution in challenging situations
- Computer skills: Proficiency in Outlook, Excel, Word, PowerPoint and all web-based applications
Other:
- Individual contributor; no direct reports
- Work from home or Integer Shanghai office
- Travel: Approximately 30%
U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.