The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Duties and Responsibilities
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
- Other duties as assigned
Qualifications
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
Working Conditions
- The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
- The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
- The employee must have excellent stamina.
- Seeing with the ability to read reports, data, statistics and information on computer screens are required.
SCHEDULE “A”
Groundworks
JOB DESCRIPTION
Service Technician
• Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based
on your availability.
• Travel to a customer’s home on a pre-set appointment using a company vehicle.
• Build long-term relationships with customers and professionally represent Groundworks.
• Recommends additional products and services to enhance or improve original installation or remedy a
potential issue, by following the sales process.
• Perform yearly maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install the additional products purchased by the customer as necessary.
• Adhere to safety/health regulations and procedures when carrying out construction operations.
• Examines work done by the company and determines potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) and submit all necessary
documentation to the Service Manager.
• You may be required to assume other tasks or responsibilities not detailed on this list which may be
requested from time to time at the Company’s discretion.