Sales Service Associate

What is it like to be a Sales Service Associate at Federated Insurance

The primary focus of this role is to support our sales teams within an assigned territory. The role will be integral to the team success and contribute to the overall Sales success for Federated. A superb opportunity to take on a multi-faceted role with liaisons externally to our Federated client base as well as to key internal stakeholders.

We want your talent:

If you are great at:

• Reviews policy/coverages with insureds to ensure they have a full understanding of their policies.
• Provides counsel to clients and documents on areas where coverage deficiencies exist.
• Responsible for the delivery of assigned client Renewals, as assigned.
• Handles all service work related to coverages, additions, deletions, renewals, adjustments and modifications in a timely and efficient manner.
• Works closely with our Underwriting department to make sure all necessary renewal documents are completed and received.
• Strives to retain clients at a rate acceptable to the Company.
• Supports sales representatives in the delivery of Federated Risk Services material and services as assigned and prescribed by the company.
• Supports the sales staff in the creation/development of a plan to address substandard business, striving to achieve an acceptable loss ratio in the territory.
• Provides sales support as assigned and can be involved in some prospecting and presenting of new business opportunities.
• Maintains well-documented files in good order.
• Internal and external correspondence is handled professionally and promptly.
• Teamwork and Communication

If you have:        

• Previous sales/customer service experience or experience in an equivalent position dealing with interpersonal relationships.
• Post-secondary education or equivalent work experience.
• Excellent comprehension and oral communication skills.
• Demonstrated organizational ability.
• Strong interpersonal skills.
• Working knowledge and ability to navigate computers and relevant software and programs.

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-TS1

We’re committed to pay transparency and fairness. The annualized base salary range for this role is $54,000 - 81,000, which reflects the expected base pay or – not the total compensation package, if applicable. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated. 

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.