At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
As a Sales Performance Manager, you will design and drive the Care2Sales strategy, transforming every customer care interaction into an opportunity for value creation and consultative selling. You will steer our international BPO partners, collaborate closely with key internal teams, and shape the tools, offers, and journeys that enable consistent sales excellence. Through data‑driven insights, smart performance levers, and strong stakeholder leadership, you will elevate sales performance across all channels while safeguarding ethical selling and a customer‑first mindset.
YOUR CHALLENGE:
- Develop and execute the overall Care2Sales strategy, aligning customer care interactions with clear sales, retention, and upselling targets
- Steer and support BPO partner operations abroad, providing strategic guidance, actionable insights, and performance reviews to foster a strong, customer-centric sales mindset
- Collaborate with internal stakeholders (Marketing, Product, Acquisition, CX) to design effective offers, tools, journeys, and conversation guides that enable consultative selling in all service contacts
- Identify and implement tactical performance levers (e.g. incentive models, process optimization, training and coaching concepts) to drive continuous and sustainable performance improvement
- Analyze KPIs and business insights to steer performance, uncover opportunities, and build solid business cases for new initiatives or optimizations
- Act as a change leader, driving the cultural shift from pure problem solving to value creation and opportunity identification in every customer interaction
- Safeguard brand, communication, and quality standards, ensuring that all sales activities are customer-centric and adhere to a strong culture of ethical selling
YOUR SKILLS:
- Proven experience (5+ years) in Customer Service Management, Sales Enablement, or BPO Operations, ideally in telecom or a similar fast-paced service industry
- Strong ability to combine data-driven, analytical thinking with people leadership, coaching, and stakeholder management
- Demonstrated track record in designing and implementing strategies that improved service sales performance, NPS, and/or customer retention
- Hands-on experience managing outsourced operations and international BPO partnerships, including performance management and relationship governance
- Excellent communication, facilitation, and influencing skills across all levels of the organization, from front-line to senior management
- Fluent in English; German and French are a strong plus
At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
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