JOB PURPOSE:
Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders, etc.
Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues.
The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM and general knowledge of sales order management required to be able to identify and solve integration issues.
ORGANIZATIONAL CONTEXT:
SBS O2C
KEY ACCOUNTABILITIES:
- Responsible for capturing customer orders accurately and efficiently into the ERP system
- When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes
- Review and validate orders in the optical character recognition tool, update as needed and resolve issues.
- Contribute to continuous improvement of order taking activities as required by internal team initiatives.
- Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems
- Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation
- Keep track of changes: in IDOC’s, emails, to justify changes from initial customer demand
- Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge
- Execute integration activities within the service level agreement to drive efficiency in the process.
-“In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt.”
JOB-HOLDER ENTRY REQUIREMENTS:
Language
Secondary language is a plus
Functional Skills
At least 2-3 years's experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma - Direct Sales.
Good business acumen (advantageous)
Strong problem solving, deductive (advantageous)
Technical
Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application Interface framework modules (advantageous)
Previous use of an Optical character recognition solution (advantageous)
Knowledge of Microsoft Office and expertise of MS Excel (essential)
Interpersonal
Ability to interact with internal stakeholders in issue resolution (essential)
Detail-minded, clear thinker, quick learner
Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
Good communication skills (advantageous)
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
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