Sales Operations Support Analyst

Job Title: Sales Ops Support Analyst.
Job Location: Mumbai, India

We are seeking candidates with at least 3 to 6 years of experience for this role. Please note that this is not a managerial-level position, so we are not considering applications from managers or sales leaders. Please review the job description carefully before submitting your application.

Position Summary

As part of this role, you will directly support sales representatives and operations management. Some of the key responsibilities include processing purchase orders, handling quotes, assisting with account and product ID setups, generating reports to support sales efforts, and carrying out additional tasks as instructed.

Key areas of responsibilities

• Working on HW/SW configurations
• Requesting new Product (PID) Release (activation/de-activation)
• Assisting with Pricing Approvals (communication with Deals Desk team)
• Executing NCDM actions - Create New Customers / Accounts / Sites / Addresses
• Running reports - Serial Number Inquiry, ATM History, Configurations and general Product information
• Managing all types of orders processed
• Creating quote configuration in the system
• Reviewing and validating quote details (Addresses, Delivery Date, Billing details, etc.)
• Creating Roll Out Schedules
• Coordinating with IC to ensure delivery happens on time
• Providing Order Status updates to Sales Representatives
• Monitoring booking process flow
• Managing communications with the BOC team (order changes, answering questions, etc.)
• Processing Order/Invoice cancellations (if necessary)
• Solving delivery issues along with ICs
• Solving Configuration issues (add/remove PIDs if requested)
• Helping to resolve invoice issues
• Maintaining the order Tracking file, where required

Key Skillsets required

- Advanced written and verbal communication
- Professionalism

- Data analysis

- Creativity

- Detail oriented