Sales Operations Specialist

Job Title: Sales Operations Specialist – India 

Location: Hyderabad / India 

Department: GTM 

 

About InvoiceCloud: 

Founded in 2009, InvoiceCloud is a leading provider of vertically tailored, integrated payment solutions. We empower organizations in government, utilities, financial services, and nonprofit sectors to streamline workflows such as client onboarding, communication, billing, and payment processing. Our mission is to improve the interactions between our customers and their clients through a true SaaS platform. At InvoiceCloud, we prioritize a culture that fosters innovation, collaboration, and personal growth. 

 

Role Overview: 

We are seeking a Sales Operations Specialist to join our dynamic GTM team. This pivotal role will support cross-functional initiatives across Sales, Marketing Enablement, and Analytics. The ideal candidate will be a proactive problem-solver with a strong analytical mindset, capable of managing CRM systems, marketing automation tools, and supporting data-driven decision-making. 

 

Key Responsibilities: 

• CRM Project Management (Salesforce): 

• Maintain and optimize Salesforce configurations, workflows, and data integrity. 

• Support user onboarding, training, and troubleshooting. 

• Collaborate with Sales and Marketing teams to implement new features and enhancements. 

• Sales & Marketing Project Support: 

• Act as a liaison between Sales, Marketing, and Analytics teams to ensure alignment on goals and deliverables. 

• Support ad hoc projects such as lead scoring, territory planning, and sales enablement initiatives. 

• Coordinate cross-functional meetings and track project milestones. 

• Seller relationship and Enablement: 

• Ability to translate process adaption and training sales team 

• Plan and implement seller enablement pieces 

• Analytics & Reporting: 

• Perform data analysis to uncover trends, opportunities, and areas for improvement. 

• Support forecasting, pipeline analysis, and performance tracking. 

• Research & Process Improvement: 

• Conduct market and competitor research to support strategic initiatives. 

• Identify and implement process improvements to enhance operational efficiency. 

• Document best practices and standard operating procedures. 

 

Qualifications: 

Required: 

• 3–5 years of experience in Sales Operations, Marketing Operations, or a related role. 

• Proficiency in understanding Salesforce CRM. 

• Strong analytical skills with proficiency in SQL and Excel. 

• Experience with BI tools such as Tableau. 

• Excellent communication and organizational skills. 

• Ability to manage multiple projects and priorities in a fast-paced environment. 

Preferred: 

• Bachelor’s degree in Business, Marketing, Analytics, or a related field. 

• Experience working in a SaaS or technology-driven environment. 

• Familiarity with Snowflake or similar data warehousing platforms. 

• Understanding of Agile methodologies and project management tools. 

 

What We Offer: 

• A collaborative and inclusive work culture. 

• Opportunities for professional growth and development. 

• Competitive compensation and benefits.