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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (our chosen or extended family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.Role Description:
An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. The Manager, Sales Operations is a people leader with a broad expertise in industry and operational practices that has strong leadership and team development skills. The Manager will be responsible for a team providing pre-sales internal support and guidance to Account Executives and Renewal Managers on contract negotiations, quoting support, ongoing account license management, booking metrics, approvals, and escalations. The ideal candidate will have the ability to drive successful outcomes amongst ambiguity and apply judgment independently to complex situations that require in depth analysis and coordination across multiple departments. They will also help mentor and coach team members to meet company objectives and individual goals.
Responsibilities Include:
- Build strong relationships with Sales Leaders and provide guidance to them and their teams on complex Sales transactions.
- Hire, train, and develop top talent
- Coach and mentor a team of Contract Specialists to ensure consistent team development, growth, and performance
- Take accountability for measuring and achieving team success metrics
- Work with business partners in Revenue Recognition, Collections, Deal Desk, and Legal to execute on deals and resolve any contract/customer issues
- Handle escalations and make informed decisions that drive successful outcomes
- Participate in and manage resources for any Sales Operations related projects
- Manage approvals related to any Sales Ops deal attributes or CSAT issues
- Ensure compliance with all company policies and SOX controls for both yourself and your team members
- Understand, challenge, and bring solutions to enhancing current policies/procedures while increasing consistency and efficiency
Required Skills/Experience
- Bachelors degree or equivalent combination of education and experience
- Prior management experience and or training preferred
- 6+ years sales, sales operations, or sales support experience
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
- Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
- Salesforce application experience
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Accommodations Request Form. Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.